Dynamic administrative professional with proven expertise, excelling in critical thinking and customer relations. Adept at managing complex communications and resolving client issues, through effective problem-solving and interpersonal skills.
Disseminate and inform the Project Affected Persons (PAPs) that there would be a proposed government project (road widening/road opening) that could possibly affect them and their properties. Information dissemination is done through public consultation meetings and/or house to house visits. Discussion of the project timeline and implementation, explanation of documents needed for compliance, analysis of its authenticity and validation, afterwards process compensation. Tasked under Planning and Design Section, Environmental, Social and Right-of-Way (ESROW) Unit of DPWH.
Served as secretary to the Dean of the School of Engineering, Computer Science and Technology (SECAT) wherein I managed correspondences and inquiries to the students, faculty members and colleagues.
Managing inbound/outbound calls which aims to resolve customer complaints effectively, and process their payments for their car loans under Capital One Auto Finance (COAF).
Critical thinking
Verbal and written communication
Interpersonal skills
Office administration
Administrative support
Document control
Problem-solving
Customer and client relations