KRISTINE JAN FARRO
Order Management | E-commerce Support | Customer Service
Taguig City
Summary
Experienced Order Management and E-commerce Support professional with a background in customer service, social media management, and online business operations. Skilled in order processing, customer support, Canva design, and content management in fast-paced environments. Proven ability to manage online shop operations, fulfill customer orders, and support digital business growth.
Overview
10
10
years of professional experience
Work History
Order Management Staff
TSA
10.2022 - 08.2024
- Processed and verified customer orders to ensure timely fulfillment.
- Maintained accuracy of customer information and order details to support seamless order processing.
- Coordinated with teams to address order concerns and enhance customer satisfaction.
Social Media Representative (Chat)
Tech Mahindra
02.2017 - 12.2017
- Supported customers through chat and social media, ensuring timely resolution of inquiries.
- Addressed customer concerns and account inquiries, enhancing overall customer satisfaction.
Chat Support Specialist
SPI Global
10.2016 - 01.2017
- Delivered timely customer support via chat platforms to resolve inquiries.
- Guided users through account and service-related concerns to ensure satisfaction.
Online Printing & Personalized Products Business
01.2022 - Current
- Managed online printing and personalized products business through social media and online platforms.
- Created marketing visuals, labels, tags, and customized products.
- Handled customer inquiries, order fulfillment, and content creation.
- Managed Shopee orders, packaging, and shipping coordination.
Education
BS - Computer Engineering
STI Global City
Skills
Order Processing & Fulfillment
E-commerce Support
Customer Service & Chat Support
Social Media Management
Timeline
Order Management Staff
TSA
10.2022 - 08.2024
Online Printing & Personalized Products Business
01.2022 - Current
Social Media Representative (Chat)
Tech Mahindra
02.2017 - 12.2017
Chat Support Specialist
SPI Global
10.2016 - 01.2017
BS - Computer Engineering
STI Global City