Kristine Tee
Digos City
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
VXI Global Holdings B.V
10.2012 - 06.2013
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provide assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Sutherland Global Services
02.2012 - 08.2012
- Resolved Customer complaints regarding PC, including technical Issues.
- Place an order for Dispatch of Technician to Customers request.
- Upsell an Anti Virus Software for their computer.
Education
Bachelor of Arts - English Language And Literature
Cor Jesu College
Digos, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Customer service
Active listening
Service support
Call management
Time management
Customer relations
Microsoft Excel
Paperwork processing
Microsoft PowerPoint
Order processing
Reference
Ric Lawrece Parantar
+639511464949
Gennybeb T. Beley
ODC Virtual Assistant
+639055189057
Timeline
Technical Support Representative
VXI Global Holdings B.V
10.2012 - 06.2013
Customer Service Representative
Sutherland Global Services
02.2012 - 08.2012
Bachelor of Arts - English Language And Literature
Cor Jesu College
04.2001 -
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