Kristine Quiat
L2 IT Helpdesk
Makati City
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure L2 Helpdesk position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
6
6
Certifications
Work History
L2 Desktop Support Engineer
Atos
Pasay City
07.2014 - Current
- Upgraded operating systems and computer software to perform compatibility with programs.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with outside departments to implement system-wide improvements.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Communicated with clients to verify roots and causes of computer problems.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Technical Support Representative
24/7 CUSTOMER PHILIPPINES, INC.
Makati City
02.2011 - 06.2014
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to customer's technical support needs.
- Used ticketing systems to manage and process support actions and requests.
Internet Technical Support Representative
TELETECH CUSTOMER CARE MANAGEMENT
Pasay City
03.2007 - 02.2011
- Performed tasks related to answering customer inquiries received via
telephone and online chat. - Provide technical support to customers by step by step walkthrough on performing troubleshooting.
Education
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT,
ST. SCHOLASTICA’S COLLEGE, MANILA
Manila 06.2003 - 03.2007
High School Diploma -
ST. MARY’S OF THE WOODS SCHOOL
Makati City 06.2001 - 03.2003
Primary -
ST. SCHOLASTICA’S COLLEGE
Manila 06.1990 - 03.1998
Skills
Application installations
undefinedCertification
Microsoft 365 Fundamentals: Windows 10 & Admin Center
Timeline
Microsoft 365 Fundamentals: Windows 10 & Admin Center
03-2023
Microsoft 365 Fundamentals: Deployment Planning, Azure, & Updates
03-2023
Microsoft 365 Fundamentals: Windows 10 Enterprise
03-2023
Microsoft 365 Fundamentals: Understanding Cloud Concepts
03-2023
ITIL® 4 Foundation: Introduction
11-2021
CompTIA A+ 220-902: Desktop Security
11-2019
L2 Desktop Support Engineer
Atos
07.2014 - Current
Technical Support Representative
24/7 CUSTOMER PHILIPPINES, INC.
02.2011 - 06.2014
Internet Technical Support Representative
TELETECH CUSTOMER CARE MANAGEMENT
03.2007 - 02.2011
Bachelor of Science - HOTEL AND RESTAURANT MANAGEMENT,
ST. SCHOLASTICA’S COLLEGE, MANILA
06.2003 - 03.2007
High School Diploma -
ST. MARY’S OF THE WOODS SCHOOL
06.2001 - 03.2003
Primary -
ST. SCHOLASTICA’S COLLEGE
06.1990 - 03.1998
Similar Profiles
Nikita KiteyNikita Kitey
Senior Expert Engineer at AtosSenior Expert Engineer at Atos
Azida FernandesAzida Fernandes
Account Manager at AtosAccount Manager at Atos
Cindy MendozaCindy Mendoza
Remote Data Entry Clerk at AtosRemote Data Entry Clerk at Atos
Vishal K SVishal K S
Software Quality Assurance Tester at AtosSoftware Quality Assurance Tester at Atos
Atty. Maria Faith MartinAtty. Maria Faith Martin
Associate Lawyer at RR. Rosales Law OfficeAssociate Lawyer at RR. Rosales Law Office