Kristine Monsale
Iloilo City, Province Of Iloilo
Summary
Results-driven, customer-focused leader with over 20 years of leadership experience within BPO and Vendor Management. Proven expertise across diverse industries, including Travel & Hospitality, Healthcare, Media Publishing, Consumer Services, Logistics, Online Retail, and Telecommunications. Skilled in identifying operational and financial opportunities and executing strategies to drive business performance and achieve measurable outcomes. Demonstrated success in optimizing operations, enhancing decision-making processes, and fostering leadership development at all organizational levels to support growth and innovation.
Overview
17
17
years of professional experience
Work History
Site and Philippine Growth Lead
Tech Mahindra
12.2021 - 01.2025
- Streamlined internal processes for improved efficiency, driving faster decision-making and optimized resource allocation.
- Fostered a culture of innovation within the organization, encouraging continuous improvement and experimentation with new ideas.
- Revitalized underperforming business units through restructuring efforts focused on resource reallocation towards higher-growth opportunities.
- Devised creative promotional strategies that captured audience attention and increased brand awareness in target markets.
- Led cross-functional teams in executing growth initiatives, resulting in accelerated business expansion.
- Championed the use of cutting-edge growth hacking techniques to rapidly scale the business and gain a competitive edge within the industry.
- Enhanced revenue growth by identifying new market opportunities and launching new products.
- Established strategic partnerships to expand brand reach and increase overall company visibility.
Vendor Manager Retail (Project-Based)
Saks OFF 5TH
05.2021 - 12.2021
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
- Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
- Led cross-functional project teams to evaluate new technologies and solutions for integration into the company''s supply chain strategy.
- Enhanced supplier relationships by implementing effective communication strategies and conducting regular performance reviews.
Vice President of Operations
TaskUs
01.2021 - 05.2021
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
Lead Vendor Manager
SiriusXM
03.2010 - 12.2018
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Reduced costs by identifying opportunities for consolidation of services and strategic partnerships with key suppliers.
- Achieved cost savings through skillful negotiation tactics during contract renewals or termination discussions with underperforming vendors.
- Streamlined procurement processes for increased efficiency in sourcing, negotiating, and contracting with vendors.
Site Director
Transcom Worldwide
03.2008 - 01.2010
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Successfully managed several projects from inception through completion demonstrating strong project management skills.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Collaborated with cross-functional teams to achieve project milestones on time and within budget constraints.
- Established strong relationships with clients, fostering long-term partnerships and repeat business.
- Improved customer satisfaction ratings by addressing concerns promptly and implementing feedback-driven improvements.
Education
Bachelor of Arts - Psychology
University of The Philippines
Diliman, Quezon City04-2000
High School Diploma -
University of The Philippines High School Iloilo
Iloilo City, Province Of Iloilo, Philippines04-1995
Elementary - Elementary
SPED School For Exceptional Children
Iloilo City, Province Of Iloilo, Philippines03-1995
Skills
- Strategic Planning and Execution
- Operational Excellence
- Revenue and Profit Growth
- Leadership and Team Development
- Data-Driven Decision Making
- Financial Acumen
Timeline
Site and Philippine Growth Lead
Tech Mahindra
12.2021 - 01.2025
Vendor Manager Retail (Project-Based)
Saks OFF 5TH
05.2021 - 12.2021
Vice President of Operations
TaskUs
01.2021 - 05.2021
Lead Vendor Manager
SiriusXM
03.2010 - 12.2018
Site Director
Transcom Worldwide
03.2008 - 01.2010
Bachelor of Arts - Psychology
University of The Philippines
High School Diploma -
University of The Philippines High School Iloilo
Elementary - Elementary
SPED School For Exceptional Children
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