Kristine Mercurio
Customer Service Specialist
Bacolod City
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Social Media Manager
Lotus Collective Hub
01.2026 - Current
- Manage and schedule content across instagram, reddit, and x, including posting live updates, photos, and promotional content to keep the model's profile active and engaging.
- Monitor and respond to direct messages, comments, and fan inquiries in a timely and professional manner to maintain audience engagement and build strong fan relationships.
- Organize and manage the model's content vault, including cataloging photos and videos, preparing content for future posts, and ensuring all media is properly stored and accessible for marketing and promotional use.
Teamleader
Blossoms Agency
01.2023 - 08.2025
- Supervised the team as a team leader, ensuring members met their kpis, completed assigned tasks, and followed their schedules effectively.
- Performed quality evaluations by reviewing completed tasks and providing feedback to ensure work met the required standards and guidelines.
- Managed team scheduling and shift coverage, assigning people to shifts and ensuring all schedules were properly filled to maintain smooth operations.
Property Management Assistant
G &C Realty Services
03.2021 - 03.2024
- Contacted tenants for rent collection and monthly lease reminders, ensuring timely payments and maintaining clear communication regarding account status.
- Responded to rental inquiries from prospective tenants, providing property details, availability, and answering questions about leasing terms.
- Scheduled property visits and viewing appointments, coordinating with prospective tenants, and confirming appointments with the property management team.
Technical and Billing Support Specialist
CONCENTRIX
01.2013 - 01.2023
- Handled inbound and outbound calls for customers of cable, internet, and phone services, assisting with troubleshooting, service requests, and general account concerns.
- Provided technical support and repair assistance, guiding customers through troubleshooting steps and coordinating service appointments when needed.
- Explained billing details, charges, and payment options, helping customers understand their statements and resolve billing issues.
- Supported sales and retention efforts by presenting service upgrades, promotions, and solutions to maintain customer satisfaction and reduce cancellations.
- Delivered multi-channel customer support through phone, email, and chat while ensuring timely and professional responses.
Sales Development Representative
PressureWash Restoration
03.2021 - 12.2021
- Conducted outbound cold calls to commercial businesses to introduce lawn care and pressure washing services, identify potential clients, and generate new leads.
- Explained service offerings, pricing, and benefits to business owners and property managers, focusing on how regular exterior maintenance improves property appearance and value.
- Qualified prospects and set appointments or site estimates for the sales or operations team to close service agreements.
- Maintained and updated lead lists and call records, tracking outreach, follow-ups, and customer responses to ensure consistent sales pipeline activity.
- Performed follow-up calls and messages to interested prospects to nurture leads and increase the chances of securing service contracts.
Customer Service Representative
TRANSCOM WORLDWIDE
01.2011 - 12.2013
- Supported retention efforts, offering service upgrades, promotions, or alternative solutions to reduce cancellations.
- Responded to customer inquiries via email and chat, maintaining consistent and professional communication.
Education
BS - Computer Science
University of St La Salle
Bacolod City03-2002
Skills
Content creation
Photo and video editing
Social media strategy
Timeline
Social Media Manager
Lotus Collective Hub
01.2026 - Current
Teamleader
Blossoms Agency
01.2023 - 08.2025
Property Management Assistant
G &C Realty Services
03.2021 - 03.2024
Sales Development Representative
PressureWash Restoration
03.2021 - 12.2021
Technical and Billing Support Specialist
CONCENTRIX
01.2013 - 01.2023
Customer Service Representative
TRANSCOM WORLDWIDE
01.2011 - 12.2013
BS - Computer Science
University of St La Salle