Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Kristine Malazarte

Kristine Malazarte

Virtual Assistant
Cainta, Rizal

Summary

Being a customer service representative and travel adviser with five years of experience, I provide a unique combination of skills and knowledge. My significant expertise in customer service has sharpened my ability to successfully engage with clients, to listen to their demands, and to create solutions that fit their specifications. As a travel consultant, I have considerable knowledge of numerous places, lodgings, and travel services, and I am able to make customized recommendations to customers based on their individual requirements and interests. Due to my attention to detail and dedication to offering the greatest level of customer satisfaction, I have earned a reputation for delivering exceptional travel experiences over the past five years and formed a devoted clientele. I have the knowledge and experience to assist clients plan and organize the perfect holiday, whether it involves arranging flights, hotels, tours, or handling tickets.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Senior Travel Consultant

WNS
Quezon City
07.2019 - 06.2022
  • Assessed client needs and recommended appropriate products and services to meet preferences and budget.
  • Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
  • Use Amadeus Galileo to create and update client electronic records.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Followed up with customers to increase customer service with travel plans.
  • Updated and maintained customer databases to increase customer retention.

Customer Service Representative

ResultsCX
Pasig
05.2017 - 05.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained up-to-date knowledge of product and service changes.

Education

Bachelor of Science - Electrical Engineering

Rizal Technological University, Pasig City
08.2019 - Current
  • Dean's List School Year 2021-2022
  • Member of SEEKERS Organization
  • Elected Secretary for SEEKERS student organization in 2021-2022
  • Awarded as Academic Achiever School Year 2021-2022


Skills

    Company guidelines and procedures

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Rizal Technological University - Bachelor of Science, Electrical Engineering
08.2019 - Current
Senior Travel Consultant - WNS
07.2019 - 06.2022
Customer Service Representative - ResultsCX
05.2017 - 05.2019
Kristine MalazarteVirtual Assistant