KRISTINE DIANE ALVAREZ
Taguig
Summary
An individual with a competitive nature seeking a quality career environment where I can share my knowledge and experience and be enriched and make a solid contribution to an organization with high standards.
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Patient Services Coordinator
Accenture Inc.
06.2024 - Current
- Supported billing department efforts by accurately collecting co-payments, verifying insurance coverage, and addressing financial concerns for patients.
- Assisted in improving overall clinic efficiency by managing patient flow during peak hours and high-volume situations.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected time of service payments and issued receipts.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Quality Document Specialist
Accenture Inc.
09.2023 - 06.2024
- Reviews and verifies medical records of the patient to ensure the documentation complies with regulations and internal quality control practices.
- Performing documentation in the EHR, gathering information for the patient's visit, and partnering with the physician to deliver the pinnacle of efficient patient care.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
Customer Service Specialist
Accenture Inc.
01.2022 - 08.2023
- Provide assistance to healthcare providers including physicians offices, clinics and hospitals.
- Provide information such as benefits and eligibility of inquiries, authorization for treatment.
- Provide the status of the contract of the provider.
- Support all types of claims through review, research and investigation.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Customer Service Specialist
Teletech Inc.
11.2019 - 12.2021
- Provide assistance to healthcare members.
- Provide information to the members about their benefits and eligibility, claims status, coordination of benefits, and prescription.
- Maintain positive relationship with the member by providing their correct billing and payments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines Open University
Santa Mesa, Metro Manila, Philippines05-2018
Skills
Customer Orientation
Communication
Team Work
Analysis/Problem Solving
Initiative/Independence
Result/Quality Orientation
Interpersonal Effectiveness
Maintaining patient confidentiality
Strong organization
Appointment scheduling
Insurance verification
Patient confidentiality
Timeline
Patient Services Coordinator
Accenture Inc.
06.2024 - Current
Quality Document Specialist
Accenture Inc.
09.2023 - 06.2024
Customer Service Specialist
Accenture Inc.
01.2022 - 08.2023
Customer Service Specialist
Teletech Inc.
11.2019 - 12.2021
Bachelor of Science - Entrepreneurship
Polytechnic University of The Philippines Open University