KRISTINE BERNADINE REYES
Taguig City
Summary
Skilled travel consultant for 15 years who maintains a high level of professionalism, patience and eciency to minimize customer dissatisfaction and increase customer loyalty as well as committed addressing customer concerns with speed, accuracy and professionalism.
Overview
16
16
years of professional experience
Work History
CORPORATE TRAVEL CONSULTANT
Casto Travel Philippines Inc.
Makati City
2023.04 - Current
- Account: Direct Travel Afterhours Canada
TEAM LEADER
Casto Travel Philippines Inc.
Makati City
2020.06 - 2023.02
- Account: Direct Travel Afterhours Canada
Travel Consultant
Travelmax
Philadelpia
2019.09 - 2020.05
- Handle flight reservations, ticketing, rebooking, cancellations, and schedule changes using Amadeus GDS.
- Search and compare airline availability, fares, routes, and schedules.
- Create and manage Passenger Name Records (PNRs) and ensure accurate passenger information.
- Issue, reissue, and refund airline tickets according to fare rules and airline policies.
- Process seat assignments, special service requests and special passenger requests.
- Assist clients with itinerary planning and recommend suitable flight options based on their needs and budget.
- Monitor flight schedule changes, delays, cancellations, and provide timely updates to clients.
- Handle fare rules, ticket restrictions, baggage allowances, and travel requirements.
- Coordinate with airlines and other travel suppliers to resolve booking and ticketing issues.
- Maintain accurate booking records and provide detailed travel itineraries and confirmations.
- Deliver professional customer service and promptly respond to client inquiries.
- Ensure compliance with airline policies, company procedures, and industry standards.
CORPORATE TRAVEL CONSULTANT
Casto Travel Philippines Inc.
Makati City
2016.01 - 2020.05
- Account: Direct Travel Afterhours Canada
CORPORATE TRAVEL CONSULTANT
EXL
Pasay City
2013.12 - 2016.12
- Account: American Express Global Business Travel
SENIOR TRAVEL CONSULTANT
Aegis People Support
Makati City
2011.12 - 2013.12
- Account: Expedia Air Fulfillment Team
TRAVEL SALES EXECUTIVE
Aegis People Support
Makati City
2010.12 - 2011.12
- Account: Expedia Sales
Education
GRADUATE OF COMPUTER PROGRAMMING -
Golden Success Technical And Educational Institute
Manila, PhilippinesSkills
- Strong Customer Service
- Judgement and Decision Making
- Troubleshooting
- Sales
- Multi Tasking
- Sabre GDS
- Apollo GDS
- Amadeus GDS
Timeline
CORPORATE TRAVEL CONSULTANT
Casto Travel Philippines Inc.
2023.04 - Current
TEAM LEADER
Casto Travel Philippines Inc.
2020.06 - 2023.02
Travel Consultant
Travelmax
2019.09 - 2020.05
CORPORATE TRAVEL CONSULTANT
Casto Travel Philippines Inc.
2016.01 - 2020.05
CORPORATE TRAVEL CONSULTANT
EXL
2013.12 - 2016.12
SENIOR TRAVEL CONSULTANT
Aegis People Support
2011.12 - 2013.12
TRAVEL SALES EXECUTIVE
Aegis People Support
2010.12 - 2011.12
GRADUATE OF COMPUTER PROGRAMMING -
Golden Success Technical And Educational Institute