KRISTINE BALLO
The Manila Residences Taft Avenue Malate Manila
Summary
Self-motivated Front Desk highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Wynn Plaza Association.Inc
12.2019 - Current
- Preserved office security by following safety procedures and controlling access via reception desk
- Used company badging system to create badges for new employees and visitors
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Completed basic bookkeeping and document filing
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Franchise Officer
Unified Product and Services
11.2018 - 09.2019
- Participated in regular meetings with upper management regarding progress updates on current initiatives
- Investigated suspicious persons and situations and illegal activity in patrol area
- Resolved conflicts between employees or departments that arose due to misunderstandings or miscommunication
- Managed personnel and vehicles entering crime scenes to preserve integrity of evidence
Telemarketer
TV Shopping Inc
12.2016 - 06.2017
- Broke down objections using friendly, persuasive strategies
- Followed up on sales leads through outbound calling
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals
- Cross-sold additional products and services to purchasing customers
- Resolved customer complaints by escalating calls to proper department
Education
1 year of College - HOTEL RESTAURANT MANAGEMENT
Our Lady of Fatima University
Skills
- Office administration
- Customer service
- Hospitality services
- Office management
- Guest relations
Certification
Certification First Aid -Red Cross
Certification House Keeping - Technical Education and Skills Development Authority (TESDA)
Timeline
Front Desk Receptionist
Wynn Plaza Association.Inc
12.2019 - Current
Franchise Officer
Unified Product and Services
11.2018 - 09.2019
Telemarketer
TV Shopping Inc
12.2016 - 06.2017
1 year of College - HOTEL RESTAURANT MANAGEMENT
Our Lady of Fatima University
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