Kristine Asperilla

Helpdesk Officer

Las Piñas

Overview

Customer Service skills are traits and practices that help you a

Ayala Southvale Village Homeowners Associations Inc

Las Piñas City

01.2024 - Current

Assisted in development of system security protocols.
Implemented ticket prioritization system, leading to improved case management and faster issue resolution times.
Activated accounts for clients interested in new services.
Performed thorough diagnostics on reported issues before escalating them to higher-level support teams if needed, minimizing wasted time and resources spent on simple fixes that could have been resolved sooner.
Scheduled staff and delivered training materials and information.

Colourmart Inc.

Las Piñas City

11.2022 - 01.2024

Devised processes to boost long-term business success and increase profit levels.
Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Customer Service skills are traits and practices that help you address customer needs to create a positive experience

Cash register operation

Team work and collaboration

Concise time management

Regularly maintained a 95% customer service feedback

Ayala Southvale Village Homeowners Associations Inc

01.2024 - Current

Colourmart Inc.

11.2022 - 01.2024