Kristina Ruth Garcia

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Developed strong relationships with customers to foster timely payments and account resolution.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Maintained high volume of calls and met demands of busy and productive group.
• Documented customer payment interactions and account statuses for future reference.
• Negotiated payment plans with customers to prevent accounts from entering collections.

• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Responded to creditors questions via telephone and written correspondence
• Provide the status of each account to the creditors and uploading necessary letters to the account.
• Negotiating and processing of payments.

• Worked closely with each customer to carefully resolve issues within timely fashion.
• Developed exemplary writing skills through continued correspondence with upwards of 150 customers per day.
• Assisted department with email-based and phone support when call center was busy or short-staffed.
• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Assisted customers with order placement, product returns and order tracking.
• Handled inbound customer chat conversations from various websites.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Investigated and resolved customer inquiries and complaints quickly.

• Verified client information by analyzing existing evidence on file.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Completed surveys by rechecking contact information before ending each call.
• Conducted surveys with potential clients to assess eligibility.

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• Worked closely with each customer to carefully resolve issues within timely fashion.
• Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Asked open-ended questions to determine which products or services would be best fit for customer's needs.
• Cultivated relationships with new customers and maintained good partnerships with existing clients.
• Assisted customers with order placement, product returns and order tracking.
• Responded to customer inquiries and provided accurate information about products and services via live chat.
• Provided online demonstrations to educate customers on product features and online help resources.
• Educated customers about billing, payment processing and support policies and procedures.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Updated account information to maintain customer records.
• Assisted with billing related questions.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to customers.
• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promptly responded to inquiries and requests from prospective customers.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Opened new accounts and documented personal, demographic, and payment information in system.
• Overcame objections using friendly, persuasive strategies.
• Answered inbound telephone calls from interested customers to persuasively discuss offerings.
• Conducting surveys to determine eligibility.