Kristina Macapagal

• Upheld the vision and mission of the company to be a valued and trusted brand that stands for real nutrition and exceptional customer service to be the discerning customers' fast food choice.
• Served customers with high-quality food and drinks.
• Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
• Resolved customer complaints professionally, turning negative experiences into positive outcomes.
• Worked hand-in-hand with the Store Manager to assist and help lead the team in maintaining the quality and general excellence of the store.

• Worked as a contributing writer for the Entertainment Group of the network in the Comedy Department.
• Brainstormed story ideas and wrote assigned intrusion scripts for the sitcom Pepito Manaloto to bring joy and laughter into Filipino homes around the globe.
• Part of the Creative Team who wrote the book entitled "I Am Bubble Gang: The Bubble Gang 20th Anniversary Commemorative Comedy Chronicles"
• Worked as a contributing writer for the movie entitled "Family History."

• Oversaw daily operations of Cafe 21 to ensure a high efficiency, consistency, and quality in both food and service.
• Met, greeted, and encouraged customer feedback and used feedback to implement positive changes within restaurant.
• Responsible for general management, administration, customer services, human resources, supply chain & procurement, health and safety, compliance, accounting & marketing of the restaurant
• Led the team in maintaining all operations of the restaurant within ISO standards.

• Managed budgets effectively, optimizing allocation of resources to maximize event impact of all clients served.
• Handled venue selection, logistics, budgeting, design, negotiation, marketing, ticket sales, customer service, and the management of people required as workforce per event
• Worked as a key liaison point for clients, suppliers, and third parties such as hotels, sound engineers, caterers, talent agencies, etc.

• Responsible for handling inbound customer care, sales, and technical support calls for Dell U.S.A Small and Medium Business clients
• Core leader of “Women In Search of Excellence” which focused in helping women discover more of themselves through developing their strengths not only at work but also outside the workplace.

• Responsible for marketing events for the organization.
• Raised sponsorship from well-established companies to support events line-up.
• Hosted inter-school and social events/competitions on various beaches around the Philippines.
• Liaised with participants within the country and abroad.

• Managed people, products, and equipment to execute outstanding QSC & V (Quality, Service, Cleanliness & Value for Money) on assigned shifts, to deliver optimum business results for an area/s of accountability.
• Principal accountabilities were subdivided into People Management, QSC/Sales building, restaurant Safety/Sanitation/Security, Profit making, and general Restaurant Administration.

• Handled overall operations of both coffee and the main bar.
• Responsible for making the daily bar inventory; kept track of bar purchased and monitored item ordering for a smooth flow production.
• Suggested and recommended marketing strategies, programs, promos, etc. to increase the company's volume of sales and number of customers

• Worked as the company's partner in delivering not only the perfect cups of coffee to its customer but providing them with excellent and personalized service.
• Responsible for making stock mixes of all needed beverage preparations.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Suggested excellent ideas on how to effectively sell our merchandise and all of our other products.
• Handled several tasks daily as a cashier, lobby person, frappuccino partner, hot coffee partner, etc.
• Maintained the quality of all store equipments.

• Writer, Miguel Magazine

• Writer/Researcher, KB Entertainment

• Writer, VIVA Entertainment

• Web Content Writer, Confidential Client

• Copywriter for Favor Church for their Favor Girl social media accounts - 1 Year
• Associate Producer for Favor Church Legacy Series 2021
• Associate Producer for Favor's Got Talent 2022
• Volunteer Missionary for Subay, Talim Island - 5 Years
• Youth Ministry Leader at River of God - 2 Years
• Worship Leader - 7 Years
• Volunteer at Jesus Loves the Little Children Foundation, Inc. - 2 Years
• Volunteer at Life Church New Zealand in Kids Church, Worship, Connection and Prayer Team - 2 Years