Kristina Cassandra Mirano

Duties and Responsibilities:

• Cleaning and Disinfecting: This includes tasks like vacuuming, sweeping, mopping, dusting, wiping down surfaces, and cleaning bathrooms and kitchens.
• Linen Management: Changing bed linens, towels, and other textiles, as well as managing the supply of these items.
• Trash Disposal: Emptying trash cans and recycling bins, and ensuring proper waste disposal procedures are followed.
• Supply Management: Maintaining an inventory of cleaning supplies and replenishing them as needed.
• Maintenance Reporting: Identifying and reporting any maintenance issues, such as leaks or repairs, to the appropriate personnel.
• Guest Service (in hotels): Addressing guest requests, such as for extra towels or supplies, and ensuring a comfortable and pleasant stay.
• Assisting Guest upon their check in/check out.
• Laundry (in some cases): Washing, folding, and ironing clothes, as well as managing the laundry process.
• Organization and Tidiness: Ensuring that all areas are tidy, organized, and presentable.
• Security: Ensuring all areas are secure and locked when appropriate.
• Following Procedures: Adhering to cleaning protocols, safety regulations, and company standards.
• Coordination with other departments.

Duties and Responsibilities:

• Greeting and Welcoming: Providing a warm and professional welcome to guests upon arrival.
• Check-in/Check-out: Handling guest check-in and check-out procedures efficiently and accurately.
• Answering Inquiries: Responding to guest questions about hotel services, facilities, local attractions, and directions.
• Handling Requests: Promptly addressing guest requests and ensuring their satisfaction.
• Providing Information: Offering helpful information about hotel amenities, services, and local attractions.
• Complaint Handling: Addressing guest complaints in a professional and courteous manner.

Reservations and Management:

• Managing Reservations: Taking and confirming reservations, both by phone and online.
• Updating Reservations: Ensuring accuracy of reservation details and making necessary changes.
• Allocating Rooms: Assigning rooms to guests based on their preferences and availability.

Administrative and Financial Tasks:

• Processing Payments: Handling guest payments for accommodation, services, and in-room purchases.
• Maintaining Records: Keeping accurate records of reservations, payments, and guest information.
• Answering Phones: Answering phone calls and directing them to the appropriate departments.
• Maintaining Front Desk: Keeping the front desk area clean, organized, and presentable.
• Basic Cashier Responsibilities: Completing basic cashier and bookkeeping tasks.

Duties and Responsibilities:

• Sales and Customer Service:Greet customers and provide a positive shopping experience.
  Assess customer needs and preferences to recommend appropriate products.
  Demonstrate products and explain their features and benefits.
  Process sales and returns accurately and efficiently.Answer customer questions and address complaints.
  Retail Operations:Ensure proper product presentation on shelves and maintain a clean and organized workspace.
  Replenish stock as needed and assist with inventory management.Participate in store events and promotions.
  

Duties and Responsibilities:

• Payment Processing:Accurately record and process various payment methods (cash, credit, debit).
• Invoice Generation:Prepare and send invoices to customers, ensuring accuracy and timely delivery.
• Billing Inquiries:Address customer questions and concerns regarding billing statements, charges, and payment options.
• Account Management:Maintain accurate customer account information, including outstanding balances, payment history, and contact details.
• Discrepancy Resolution:Investigate and resolve billing discrepancies, working with customers and relevant teams.
• Customer Service:Provide friendly and efficient service to customers, resolving issues and ensuring satisfaction.
• Financial Accuracy:Balance cash drawers, reconcile payments, and maintain accurate financial records.
• Reporting:Generate reports on cash flow, outstanding balances, and other relevant financial data.
• Compliance:Adhere to company policies and procedures, as well as relevant regulations.
• Other Duties:May assist with other administrative tasks as needed.