KRISTIN NOELLE QUEYQUEP

• Provide direct executive support to CEO, including full calendar, scheduling, and client coordination.
• Streamline communication by managing inboxes, screening calls, and handling new business inquiries.
• Draft and design proposals and marketing materials in Proposify, Adobe InDesign, and Illustrator, elevating proposal quality and client engagement.
• Created visual website sitemaps in Lucidchart for client proposals, ensuring clear navigation structures and alignment with Drum Creative’s services in branding, storybrand, SEO, copywriting, and digital marketing.
• Manage sales pipelines in Pipedrive and coordinate project deliverables via Content Snare, improving client onboarding and delivery efficiency.
• Prepare agendas, presentations, and meeting minutes for board and client meetings, supporting decision-making and executive communication.
• Coordinate executive travel, client follow-ups, and new business inquiries with discretion and professionalism.Streamline communication by managing inboxes, screening calls, and handling new business inquiries.
• Ensure confidentiality and discretion in handling sensitive information.

• Managed executive emails, calendars, and CRM systems, improving workflow efficiency by 30%.
• Coordinated tasks using Trello & Asana, reducing missed deadlines by 20%.
• Delivered customer support across phone, chat, and email with 95%+ satisfaction ratings.
• Handled lead generation and client outreach through social media, contributing to business growth.
• Maintained confidential client records with accuracy and discretion.

• Consistently delivered exceptional customer experiences via email and chat, earning top satisfaction scores and strengthening client relationships.
• Reduced customer churn by developing targeted retention strategies, anticipating challenges through usage data analysis, and implementing proactive solutions.
• Advocated for customer needs across product and marketing teams, directly influencing process improvements that boosted efficiency and service quality.
• Recognized as a top departmental performer, exceeding KPIs and mentoring new hires to accelerate onboarding and elevate team performance.
• Managed a portfolio of key accounts, conducting regular business reviews to uncover growth opportunities and ensure long-term success.
• Optimized support operations by streamlining response workflows, cutting resolution times, and prioritizing high-impact issues.
• Edited and published high-traffic blogs and podcasts on Foundr’s website (WordPress), ensuring brand alignment and SEO best practices.
• Promoted Foundr’s courses and content across multiple social platforms, driving engagement and expanding brand reach.
• Spearheaded team collaboration through Trello and Asana, enhancing accountability, knowledge-sharing, and project delivery.

• Coordinated with national government agencies to support the successful rollout of the Congressman’s district projects and initiatives.
• Co-managed the implementation of key programs, ensuring timely delivery, stakeholder alignment, and measurable impact for constituents.
• Designed and maintained a comprehensive beneficiary database, improving service delivery, tracking, and reporting accuracy.
• Directed the promotion and management of the Congressman’s official social media presence, significantly increasing public engagement and visibility.
• Produced and curated content for multiple digital platforms, reinforcing the Congressman’s policy priorities and community outreach efforts.

• Conducted high-volume outbound calls to real estate agents, prospects, and past clients to set and confirm appointments, strengthening referral pipelines and client relationships.
• Managed consistent follow-up with Realtors and clients, improving conversion rates and supporting business development efforts.
• Executed a variety of marketing initiatives on behalf of mortgage lender clients, including campaign support and client engagement activities.

• Researched and identified qualified leads across Architecture, Interior Design, and Corporate Fit-Out companies, expanding the sales pipeline with high-value prospects.
• Generated and organized accurate lead databases for utilization by the sales team, directly supporting business development and revenue growth.
• Ensured data quality and relevance through continuous validation and market research, improving conversion potential and sales efficiency.

• Served as the primary point of contact for key accounts, building long-term client relationships and ensuring exceptional day-to-day service.
• Partnered with customer stakeholders and executive sponsors to deliver tailored solar solutions aligned with business objectives.
• Led client onboarding and integration with the Sales team while driving the growth of existing accounts through proactive relationship management.
• Monitored client usage and provided insights to optimize performance, reducing churn and increasing satisfaction.
• Collaborated cross-functionally to ensure the timely and successful delivery of projects, while consistently achieving account retention and growth targets.

• Generated new business through high-volume cold calls, follow-ups, and conference/summit sales outreach, consistently driving lead conversion.
• Executed email marketing campaigns and prepared customized business proposals, strengthening client engagement and closing opportunities.
• Provided administrative and client support, ensuring seamless communication and timely delivery of sales materials.
• Compiled reports and managed lead databases by sorting, validating, and organizing essential data to support sales strategy and forecasting.

• Conducted data sourcing, web research, and lead generation, building accurate databases of key decision-makers and company contacts.
• Performed cold calling, follow-ups, and proposal outreach to prospective clients, driving engagement and supporting new business development.
• Managed email correspondence and reporting, ensuring timely communication and reliable sales pipeline tracking.
• Built and nurtured strong client relationships, contributing to increased loyalty, repeat business, and higher customer retention rates.
• Resolved client concerns with professionalism, enhancing satisfaction and strengthening long-term partnerships.

Accounts: T- Mobile USA- Telecommunications Customer Service, Technical Support, Billing and Sales

• Led and developed a 20-member team, driving performance through hiring, training, coaching, and daily call monitoring to ensure service excellence.
• Consistently delivered on customer satisfaction, business results, and employee engagement, exceeding scorecard and client goals.
• Championed quality management initiatives, identifying opportunities for process improvement, compliance, and enhanced customer value.
• Partnered with recruitment and training teams, assisting in applicant screening and facilitating new-hire product training to accelerate team ramp-up.
• Recognized for strong leadership presence and “manage by walking around” approach, fostering accountability, collaboration, and high morale.

• Directed daily operations for telecommunications customer service and billing teams, supervising Resolution Specialists and Team Captains to consistently exceed client expectations.
• Improved operational systems, reporting, and workflows, supporting long-term organizational planning and operational excellence initiatives.
• Designed and implemented performance incentive programs that increased employee motivation, productivity, and retention.
• Managed payroll and employee benefits while ensuring compliance with company and client policies.
• Spearheaded training, coaching, and succession planning, grooming agents for promotion to leadership roles (QA, Trainers, and OICs).
• Enhanced collaboration across QA, Training, and Command departments to improve efficiency and service delivery.
• Led business review calls and process improvement meetings with clients and internal stakeholders, driving measurable performance gains.
• Conducted regular performance appraisals and feedback sessions, fostering employee development and aligning outcomes with business goals.

Multiple Accounts (Vartec Telecoms, BC Harris Publishing, RCI, Sprint/Nextel)

• Led and motivated a high-performing sales and support team, instilling a strong customer-first culture and consistently exceeding performance metrics.
• Delivered effective coaching, training, and mentorship, improving team capability and fostering individual career growth.
• Accurately forecasted call volumes and set service level targets, ensuring operational readiness and high-quality customer experiences.
• Recognized as a top performer at both the team and program level, regularly surpassing sales and service goals.
• Managed team tasks including performance tracking, sales reporting, and attendance monitoring to maintain accountability and efficiency.
• Promoted to Customer Service Associate II within six months for exceptional results and leadership potential.

• Reports directly to the Production Inbound Logistics Manager
• Informs, receives instructions and carryout tasks as assigned
• In charge of releasing batch tickets which contain the processes and formulations needed in the production of high quality coatings and paint
• Groups raw materials according to type and formulations from the batch tickets to raw materials withdrawals slips to be used by the production
• Maintains a control for batch tickets and raw materials withdrawal slips released and issued
• Coordinates with suppliers and assures on time delivery of packaging and raw materials
• Updates records of packaging and raw materials procurement and delivery reports

• Receive cash sales and enter it into cash register machine
• Reconcile cash on hand with cash register balance
• Sales and Inventory Clerk: Conduct regular inventory of stocks, Prepare quarterly inventory reports, Promoted and was entrusted the task of a Cashier after 1 year of employment
• Diverse functions: Reports directly to the General Manager
• Informs, receives instructions and carryout tasks as assigned
• Book keeping
• Preparation of monthly payroll
• In charge of purchasing and acquisition of stocks