Sales Operations & Client Success Lead (Part-Time)
3D Event Productions
01.2026 - Current
Lead client communications by managing inquiries, providing updates, and ensuring high levels of client satisfaction throughout project lifecycles.
Maintained accurate project and client records in HubSpot, ensuring CRM integrity and effective pipeline tracking.
Monitor project timelines, scheduling coordination, and operational workflows to ensure timely completion of deliverables.
Coordinate closely with dispatch, operations, and accounting teams to support seamless project execution.
Support billing accuracy and project documentation in collaboration with accounting teams.
Identified process inefficiencies, scheduling conflicts, and operational gaps, implementing workflow improvements to enhance operational effectiveness.
Ensured operational follow-through and effective communication across multiple departments in fast-paced remote environment.
Travel Operations Specialist (Part-time)
ExperienceFirst
06.2025 - Current
Coordinated ticket procurement and reservations for tourist attractions across Europe, ensuring timely availability for customers.
Monitor inventory, scheduling, and booking trackers to prevent shortages and operational conflicts.
Coordinate with suppliers and internal teams to maintain smooth operational workflows.
Resolve operational and scheduling issues proactively to ensure seamless customer experiences.
Oversee operations inbox management, ensuring timely responses and organized communication.
File and manage disputes related to ticketing, reservations, refunds, and operational discrepancies while coordinating resolutions with suppliers and internal teams.
Managed ticketing disputes, reservations, refunds, and operational discrepancies, coordinating effective resolutions with suppliers and internal teams.
Supported daily operations through administrative and coordination tasks, contributing to overall process efficiency.
Customer Experience Specialist (Full-Time)
Ridge
08.2023 - Current
Managed customer support operations through ticketing systems, ensuring timely and accurate issue resolution.
Handled urgent operational requests including order changes, cancellations, tracking, returns, and warranty claims.
Updated customer records and workflows across multiple operational systems to ensure accuracy and accessibility.
Trained new hires on workflows and operational procedures to enhance team readiness and consistency.
Collaborated with internal teams to streamline customer experience processes and enhance operational effectiveness.
Staffing & Compliance Coordinator (Part-Time)
3D Event Productions
01.2024 - 01.2026
Established and updated Standard Operating Procedures (SOPs) to streamline staffing and onboarding workflows.
Managed crew documentation, compliance records, and operational tracking systems.
Coordinated staffing plans across sales, operations, and accounting teams to ensure alignment and efficiency.
Conducted interviews and onboarding coordination for freelance crew members.
Conducted interviews and managed onboarding process for freelance crew members to facilitate integration into teams.
Utilized QuickBooks, Salesforce, Google Sheets, Connecteam, and Microsoft Teams to support daily operations.
Au Pair
AuPairWorld
01.2024 - 01.2025
Delivered daily household and childcare support, fostering a nurturing environment in a multicultural setting.
Showed flexibility in adapting to changing situations and responsibilities.
Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
Maintained open communication with parents regarding their children’s progress, needs, and any concerns that arose during the au pair placement period.
Taught children to organize toys, wash hands, and share by leading by example.
Scheduler (Full-Time)
3D Event Productions
09.2023 - 12.2023
Coordinated freelance crew scheduling and maintained assignment trackers using Google Sheets.
Managed scheduling communications and confirmed shifts through RingCentral, ensuring seamless crew coordination.
Resolved scheduling conflicts and last-minute staffing adjustments efficiently.
Maintained accurate records of crew availability, assignments, and performance.
Collaborated with operations and sales teams to synchronize staffing schedules with event requirements, enhancing event execution.
Trained new hires on scheduling workflows and coordination procedures, streamlining onboarding process.
Au Pair
Energy Au Pair
08.2021 - 08.2023
Facilitated daily family operations and childcare in multicultural household, ensuring smooth routines and cultural integration.
Cultivated effective communication, adaptability, and organizational skills to enhance family dynamics and support children's development.
Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
Maintained open communication with parents regarding their children’s progress, needs, and any concerns that arose during the au pair placement period.
Taught children to organize toys, wash hands, and share by leading by example.
Outbound Operations Assistant (Seasonal, Remote)
Ridge
11.2022 - 01.2023
Managed order queues and operational workflows, ensuring timely fulfillment.
Maintained operational reports and tracking sheets in Google Sheets, enhancing data accuracy.
Coordinated workflow updates and escalated operational issues.
Customer Experience Specialist (Seasonal, Remote)
Ridge
05.2022 - 07.2022
Resolved customer inquiries and managed support tickets using multiple operational systems.
Maintained accurate customer updates and coordinated resolutions across departments.
Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
Provided personalized service, anticipating customer needs and offering tailored solutions.
Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Au Pair
Happy Au Pair
08.2020 - 08.2021
Managed household operations and childcare to ensure smooth daily routines.
Enhanced adaptability, communication, and organizational skills while navigating diverse cultural contexts.
Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
Maintained open communication with parents regarding their children’s progress, needs, and any concerns that arose during the au pair placement period.
Taught children to organize toys, wash hands, and share by leading by example.
Patient Service Representative
Makati Medical Center
01.2017 - 08.2020
Streamlined patient registration, appointment scheduling, billing, and administrative coordination to enhance patient experience.
Addressed phone and in-person inquiries while ensuring accurate patient documentation for compliance and service quality.
Coordinated patient flow and staff scheduling to optimize operational efficiency and reduce wait times.
Utilized EMR systems, iHims, and Microsoft tools to maintain records and reporting accuracy.
Education
Bachelor of Science - Biology
University of The Philppines Baguio
Baguio City, Province Of Benguet, Philippines
05.2001 -
Timeline
Sales Operations & Client Success Lead (Part-Time)
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC