Kristienne Mae Diaz
Administrative Operations Coordinator
San Carlos City, Province Of Pangasinan
Overview
9
9
years of professional experience
Work History
Sales Operations & Client Success Lead (Part-Time)
3D Event Productions
01.2026 - Current
- Lead client communications by managing inquiries, providing updates, and ensuring high levels of client satisfaction throughout project lifecycles.
- Maintained accurate project and client records in HubSpot, ensuring CRM integrity and effective pipeline tracking.
- Monitor project timelines, scheduling coordination, and operational workflows to ensure timely completion of deliverables.
- Coordinate closely with dispatch, operations, and accounting teams to support seamless project execution.
- Support billing accuracy and project documentation in collaboration with accounting teams.
- Identified process inefficiencies, scheduling conflicts, and operational gaps, implementing workflow improvements to enhance operational effectiveness.
- Ensured operational follow-through and effective communication across multiple departments in fast-paced remote environment.
Travel Operations Specialist (Part-time)
ExperienceFirst
06.2025 - Current
- Coordinated ticket procurement and reservations for tourist attractions across Europe, ensuring timely availability for customers.
- Monitor inventory, scheduling, and booking trackers to prevent shortages and operational conflicts.
- Coordinate with suppliers and internal teams to maintain smooth operational workflows.
- Resolve operational and scheduling issues proactively to ensure seamless customer experiences.
- Oversee operations inbox management, ensuring timely responses and organized communication.
- File and manage disputes related to ticketing, reservations, refunds, and operational discrepancies while coordinating resolutions with suppliers and internal teams.
- Managed ticketing disputes, reservations, refunds, and operational discrepancies, coordinating effective resolutions with suppliers and internal teams.
- Supported daily operations through administrative and coordination tasks, contributing to overall process efficiency.
Customer Experience Specialist (Full-Time)
Ridge
08.2023 - Current
- Managed customer support operations through ticketing systems, ensuring timely and accurate issue resolution.
- Handled urgent operational requests including order changes, cancellations, tracking, returns, and warranty claims.
- Updated customer records and workflows across multiple operational systems to ensure accuracy and accessibility.
- Trained new hires on workflows and operational procedures to enhance team readiness and consistency.
- Collaborated with internal teams to streamline customer experience processes and enhance operational effectiveness.
Staffing & Compliance Coordinator (Part-Time)
3D Event Productions
01.2024 - 01.2026
- Established and updated Standard Operating Procedures (SOPs) to streamline staffing and onboarding workflows.
- Managed crew documentation, compliance records, and operational tracking systems.
- Coordinated staffing plans across sales, operations, and accounting teams to ensure alignment and efficiency.
- Conducted interviews and onboarding coordination for freelance crew members.
- Conducted interviews and managed onboarding process for freelance crew members to facilitate integration into teams.
- Utilized QuickBooks, Salesforce, Google Sheets, Connecteam, and Microsoft Teams to support daily operations.
Au Pair
AuPairWorld
01.2024 - 01.2025
- Delivered daily household and childcare support, fostering a nurturing environment in a multicultural setting.
- Showed flexibility in adapting to changing situations and responsibilities.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children’s progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
Scheduler (Full-Time)
3D Event Productions
09.2023 - 12.2023
- Coordinated freelance crew scheduling and maintained assignment trackers using Google Sheets.
- Managed scheduling communications and confirmed shifts through RingCentral, ensuring seamless crew coordination.
- Resolved scheduling conflicts and last-minute staffing adjustments efficiently.
- Maintained accurate records of crew availability, assignments, and performance.
- Collaborated with operations and sales teams to synchronize staffing schedules with event requirements, enhancing event execution.
- Trained new hires on scheduling workflows and coordination procedures, streamlining onboarding process.
Au Pair
Energy Au Pair
08.2021 - 08.2023
- Facilitated daily family operations and childcare in multicultural household, ensuring smooth routines and cultural integration.
- Cultivated effective communication, adaptability, and organizational skills to enhance family dynamics and support children's development.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children’s progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
Outbound Operations Assistant (Seasonal, Remote)
Ridge
11.2022 - 01.2023
- Managed order queues and operational workflows, ensuring timely fulfillment.
- Maintained operational reports and tracking sheets in Google Sheets, enhancing data accuracy.
- Coordinated workflow updates and escalated operational issues.
Customer Experience Specialist (Seasonal, Remote)
Ridge
05.2022 - 07.2022
- Resolved customer inquiries and managed support tickets using multiple operational systems.
- Maintained accurate customer updates and coordinated resolutions across departments.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Provided personalized service, anticipating customer needs and offering tailored solutions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Au Pair
Happy Au Pair
08.2020 - 08.2021
- Managed household operations and childcare to ensure smooth daily routines.
- Enhanced adaptability, communication, and organizational skills while navigating diverse cultural contexts.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Maintained open communication with parents regarding their children’s progress, needs, and any concerns that arose during the au pair placement period.
- Taught children to organize toys, wash hands, and share by leading by example.
Patient Service Representative
Makati Medical Center
01.2017 - 08.2020
- Streamlined patient registration, appointment scheduling, billing, and administrative coordination to enhance patient experience.
- Addressed phone and in-person inquiries while ensuring accurate patient documentation for compliance and service quality.
- Coordinated patient flow and staff scheduling to optimize operational efficiency and reduce wait times.
- Utilized EMR systems, iHims, and Microsoft tools to maintain records and reporting accuracy.
Education
Bachelor of Science - Biology
University of The Philppines Baguio
Baguio City, Province Of Benguet, Philippines 05.2001 -
Timeline
Sales Operations & Client Success Lead (Part-Time)
3D Event Productions
01.2026 - Current
Travel Operations Specialist (Part-time)
ExperienceFirst
06.2025 - Current
Staffing & Compliance Coordinator (Part-Time)
3D Event Productions
01.2024 - 01.2026
Au Pair
AuPairWorld
01.2024 - 01.2025
Scheduler (Full-Time)
3D Event Productions
09.2023 - 12.2023
Customer Experience Specialist (Full-Time)
Ridge
08.2023 - Current
Outbound Operations Assistant (Seasonal, Remote)
Ridge
11.2022 - 01.2023
Customer Experience Specialist (Seasonal, Remote)
Ridge
05.2022 - 07.2022
Au Pair
Energy Au Pair
08.2021 - 08.2023
Au Pair
Happy Au Pair
08.2020 - 08.2021
Patient Service Representative
Makati Medical Center
01.2017 - 08.2020
Bachelor of Science - Biology
University of The Philppines Baguio
05.2001 -