Basketball
Kristian Louise Tuazon
BS Tourism Graduate
Balagtas, Bulacan
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.
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Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
3
3
years of professional experience
1
1
Language
Work History
International Travel Agent
Baluyot Travel And Tours
2022.10 - 2022.12
- Completed 200-hours (Year 2019) of travel agent related training in the company. I learned a lot of practices from proper documentation, customer assistance to tour planning.
- Evaluated customer feedback surveys post-trip completion to identify areas for improvement-ultimately adopting changes to enhance the overall travel experience.
- Implemented effective marketing strategies to attract new clients and promote agency services.
- Collaborated with international partners to offer exclusive deals and promotions for clients.
- Continuously monitored ongoing trips to proactively address potential complications before they became major issues.
- Assigned on domestic and international ticketing.
- 2GO travel ticketing.
- Processing of local and international package tours. (Includes processing of payment, hotel accommodation booking, etc.)
- PSA Authentication
- Passport scheduling assistance
- Travel insurance
- Car rental
- Visa assistance
Bartender/Front Desk/Cashier
J'aimais Brew
2021.02 - 2021.08
- Learned to communicate with customers professionally, prepare and design orders that exceeds standards and attends costumer complaints. Handles inventory, maintenance of place and assistance on planning events.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Developed loyal clients by consistently delivering outstanding service and engaging in friendly conversation.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Increased customer satisfaction by providing excellent service and crafting high-quality coffee.
OJT - Housekeeping, Front Office and F&B
Astoria Plaza
2020.01 - 2020.03
- Completed 300-hours of house keeping, front office and restaurant training. This includes-customer service, housekeeping, sanitation, file documentation, front office practices, and food and beverages preparation.
- Implemented a new system for managing visitor passes that improved security measures within the office premises.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Coordinated meeting logistics, including room bookings, catering arrangements, and audio-visual equipment setup.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
Education
Bachelor of Science - Tourism Management
Dr. Yanga's Colleges Inc.
Bocaue, Bulacan 2001.04 -
Skills
Itinerary Planning
undefinedInterests
E-Games
Animal Welfare
Timeline
International Travel Agent
Baluyot Travel And Tours
2022.10 - 2022.12
Bartender/Front Desk/Cashier
J'aimais Brew
2021.02 - 2021.08
OJT - Housekeeping, Front Office and F&B
Astoria Plaza
2020.01 - 2020.03
Bachelor of Science - Tourism Management
Dr. Yanga's Colleges Inc.
2001.04 -
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