Kristian Lloyd Toco
San Mateo, Rizal,Philippines
Summary
Bringing strong communication skills and natural ability to empathise with customers, I excel in creating positive and productive interactions. My background in customer service has honed my problem-solving and active listening skills. I am confident in handling challenging situations with patience and professionalism.
Overview
8
8
years of post-secondary education
Work History
Call Center Agent
Alorica
Metro Manila
12.2025 - Current
- Acquired one year of experience as Call Center Agent at Alorica across multiple lines of business.
Handled customer inquiries via phone and chat for Customer Mainline services.
Managed proactive cancellation processes to enhance customer retention.
Processed retail and alcohol orders efficiently to ensure compliance with regulations.
Education
Diploma of Higher Education - Electrical Engineering
Technological Institute of the Philippines
Quezon City, 00 01.2018 - Current
Skills
- Customer service
- Active listening
- Conflict resolution
- Data protection compliance
Languages
English
Upper Intermediate
B2
filipino
Advanced
C1
Interests
- In my free time, I tend to visit coffee shops or cafes within or outside the city to experience their local drinks
- I love to experiment and discover on food I want to hone my skills in learning new dishes when given the chance
Accomplishments
- Improved case-handling reviews by successfully managing customer complaints and implementing monthly staff training.
Timeline
Call Center Agent
Alorica
12.2025 - Current
Diploma of Higher Education - Electrical Engineering
Technological Institute of the Philippines
01.2018 - Current