Kristian Yebra
Piti
Summary
Adept at blending critical thinking with exceptional customer service, I've honed my skills across roles, notably as a Marketing Coordinator at Holiday Resort And Spa, Guam. My expertise in digital marketing and content development, coupled with a proven track record in enhancing client relations, positions me as a dynamic asset to any team.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Infantryman
United States Army National Guard
11.2013 - 11.2018
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
- Coordinated closely with allied forces during joint operations, enhancing interoperability and mission effectiveness.
Security Officer
G4S Secure Solutions
07.2014 - 02.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Recreational Attendant
Hyatt Regency Guam
08.2016 - 06.2017
- Collaborated with coworkers to develop innovative programming ideas, leading to an improved recreational experience for attendees.
- Checked swimming pool chemical levels and temperature to maintain water quality and safety.
- Managed inventory of recreational equipment, ensuring proper maintenance and timely replacement when necessary.
- Gathered feedback from guests through surveys or direct interaction to continuously improve service offerings based on customer preferences.
Customer Service Representative
Triple J Enterprises
06.2017 - 04.2020
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Front Desk Agent
Garden Villa Hotel Guam
08.2021 - 11.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Reservation Agent
Garden Villa Hotel Guam
11.2021 - 01.2022
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Marketing Coordinator
Holiday Resort And Spa, Guam
01.2022 - 08.2022
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Customer Service Representative
Triple J Enterprises
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
John F Kennedy High School
Guam, USA06-2013
Skills
- Customer service
- Critical thinking
- Customer relations
- Computer proficiency
- Social media strategy
- Digital marketing
- Content development
- Social media
- Microsoft Excel
- Payment processing
- Advertising campaigns
- Product knowledge
Timeline
Customer Service Representative
Triple J Enterprises
01.2023 - Current
Marketing Coordinator
Holiday Resort And Spa, Guam
01.2022 - 08.2022
Reservation Agent
Garden Villa Hotel Guam
11.2021 - 01.2022
Front Desk Agent
Garden Villa Hotel Guam
08.2021 - 11.2021
Customer Service Representative
Triple J Enterprises
06.2017 - 04.2020
Recreational Attendant
Hyatt Regency Guam
08.2016 - 06.2017
Security Officer
G4S Secure Solutions
07.2014 - 02.2016
Infantryman
United States Army National Guard
11.2013 - 11.2018
High School Diploma -
John F Kennedy High School
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