Kristhoffer Cyver Reyes
Operations Associate II
Pasig, Metro Manila
Summary
Dynamic customer service professional with a proven track record in managing customer interactions and swiftly resolving issues through calls and chat. Expertise in maintaining high levels of customer satisfaction while fostering loyalty, complemented by a solid background in finance that enhances analytical and communication skills. Demonstrated ability to adapt quickly to new environments and collaborate seamlessly within teams. Committed to contributing to team success while pursuing continuous learning and professional growth with a positive attitude.
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational and problem-solving.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Operations Associate II
Hytech
01.2025 - 05.2026
- Handled a Financial Technology Account acting as Operations Associate II
- Key Job responsibilities are KYC, verification, Server Allocation and Document Analysis.
- AML (Anti-Money Laundering) and Terrorist Financing trained.
- Conducted thorough quality checks to ensure compliance with industry standards, enhancing product reliability.
- Participated in safety audits and compliance checks, contributing to a safer workplace and adherence to regulations.
- Coordinated with cross-functional teams to ensure seamless execution of operational plans, enhancing overall project outcomes.
- Streamlined operational workflows by implementing efficient inventory management systems, resulting in reduced lead times.
Customer Service Representative II
TTEC International
04.2024 - 01.2025
- Handled a Financial Technology Account acted as a Data Analyst.
- Experienced in KYC & KYB.
- Experienced in Data collecting and verification.
- Provided exceptional customer support by resolving inquiries efficiently, enhancing overall customer experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Collaborated with cross-functional teams to streamline communication and enhance service delivery standards.
- Conducted follow-up communications to ensure customer satisfaction and maintain positive relationships.
Customer Service Representative
Foundever
02.2023 - 02.2024
- Handled an International Collections Hybrid Account (Voice/Email)
- Provided exceptional support through effective communication and problem-solving skills, enhancing customer experiences.
- Managed customer inquiries across multiple channels, ensuring timely resolution and satisfaction.
- Collaborated with team members to streamline processes, resulting in improved service efficiency.
- Utilized CRM systems to track customer interactions, contributing to better service quality and follow-up
- Resolved complex customer issues independently, demonstrating resourcefulness and enhancing service reputation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Crew
Lawson INC
08.2017 - 11.2017
- Lawson Convenience Store Citibank Plaza Store
- Assisted customers with product inquiries, ensuring a positive shopping experience and customer satisfaction.
- Stocked shelves and organized products, maintaining store presentation and optimizing inventory flow.
- Operated the cash register efficiently, processing transactions accurately and handling customer payments.
- Monitored inventory levels and reported discrepancies, contributing to effective stock management and loss prevention.
Medical Intern
National Center For Mental Health
03.2017 - 05.2017
- Assisted in conducting mental health assessments, ensuring accurate documentation and patient care.
- Collaborated with healthcare professionals to develop individualized treatment plans for patients.
- Participated in daily team meetings to discuss patient progress and adjust care strategies.
- Provided compassionate support to patients, fostering a safe and therapeutic environment.
- Managed patient records using electronic health systems, ensuring compliance with privacy regulations.
- Facilitated communication between patients and providers, promoting a patient-centered care approach.
Human Resources Intern
IBEX Global Solutions
05.2016 - 07.2016
- Assisted in the recruitment process by screening resumes and coordinating candidate interviews, enhancing team efficiency.
- Facilitated onboarding sessions for new hires, ensuring compliance with company policies and improving retention rates.
- Developed and maintained HR databases, streamlining data management and improving record accuracy across departments.
- Collaborated with team members to design employee engagement initiatives, fostering a positive workplace culture.
- Conducted exit interviews and analyzed feedback to recommend process improvements, contributing to enhanced employee satisfaction.
- Enhanced written and verbal communication abilities through practice and feedback.
Education
Bachelor of Science - Psychology
Rizal Technological University
Pasig, Metro Manila, Philippines01-2023
Graduate Certificate of Secondary Education -
General Ricardo G. Papa Sr. Memorial High School
Taguig, Metro Manila, Philippines01-2013
Graduate Certificate of Education - Primary
De Castro Elementary School
Pasig, Metro Manila, Philippines01-2009
Skills
- Inbound Customer Service
- Problem Solving
- Relationship Management
- Technical Support
- KYC compliance
- Document analysis
- Quality assurance
- Data verification
- AML training
- Know Your Customer (KYC)
- Know your Business (KYB)
- Multitasking
- Chat Support
- Server allocation
Timeline
Operations Associate II
Hytech
01.2025 - 05.2026
Customer Service Representative II
TTEC International
04.2024 - 01.2025
Customer Service Representative
Foundever
02.2023 - 02.2024
Store Crew
Lawson INC
08.2017 - 11.2017
Medical Intern
National Center For Mental Health
03.2017 - 05.2017
Human Resources Intern
IBEX Global Solutions
05.2016 - 07.2016
Bachelor of Science - Psychology
Rizal Technological University
Graduate Certificate of Secondary Education -
General Ricardo G. Papa Sr. Memorial High School
Graduate Certificate of Education - Primary
De Castro Elementary School