KRISTENE GARCIA
Administrative Assistant
Quezon City
Summary
Seeking a challenging opportunity where I will be able to utilize my strong personality to do any task and ability to work well with people, which will allow me to grow personally and professionally. Experienced administration support with ability to perform wide range of tasks. Highly organized with attention to detail. Proactive in providing support and making sure day-to-day operations runs smoothly.
Overview
10
10
years of professional experience
Work History
Executive Assistant of the President
Urban Smiles Dental Clinic
6 2023 - 09.2024
- Scheduled and planned meetings and conferences to streamline business operations.
- Supervised executive calendars while supporting administrative team to facilitate smooth operational flow.
- Provided effective meeting support by preparing agendas and taking minutes.
- Offered logistical support to visiting executives in coordination with other assistants.
- Used own initiative to delegate matters requiring immediate attention to other staff in absence of the President.
- Acted as primary point of administrative contact and liaison with other offices, individuals and external organisations to streamline communications.
- Managed information flow between senior executives and other members of staff, passing on information about policies, procedures and directives.
- Coordinated coding and authorisation of invoices, credit card statements and expense reimbursements for payment.
- Welcomed and greeted guests and customers, answered inquiries or directed concerns to correct staff.
- Created and maintained administrative reports and spreadsheets for logistical purposes.
District Sales Manager & Security Officer
Urban Smiles Dental Clinic
06.2020 - 06.2023
- Monitoring and Supervise the Operation of the Branch, Manage and Checking of Daily Sales report of the Branch, Manage and Checking the Monthly Commission of the Dentist, Managing Manpower Schedule
- Raised customer satisfaction, helping to build loyal relationships for improved profit growth.
- Managed 50 individuals while leading startup of defined sales region, growing revenue to achieve KPIs.
- Identified and cultivated relationships with prospects to promote product lines and solutions.
- Educated and guided customers through product use, providing real-time instruction and support.
- Oversaw administrative team enabling front-line sales professionals to achieve quotas.
- Maintained detailed record of sales activities and compared trends to identify underserved areas and opportunities for improvement.
- Tracked sales, click-through rates and conversion rates by marketing campaign for comparison.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
BRANCH SALES MANAGER
Dentacare Phil. Corp
03.2021 - 04.2021
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Resolved customer complaints to maintain high level of satisfaction.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Coordinated calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists.
BRANCH SALES SUPERVISOR
Dentacare Phil. Corp.
07.2017 - 02.2021
- Monitoring and Supervise Clinical concern every branch, Monitoring the Laboratory process flow, Monitoring the Inventory every branch, Manage Manpower Payroll, Manage basic Finance such as Daily and Monthly Sales Report, Forecasting of Expenses
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
DENTAL SECRETARY/FRONT DESK OFFICER
Dentacare Phil. Corp.
12.2013 - 07.2017
- Manage Head Dentist Schedule, Manage Patient appointment, Monitoring the foot traffic, Give extra care in every patient, Answering Phone calls, messages and emails
Education
TERTIARY - Bachelor of Science in Business Administration Major in Management
St. Clare Collage of Caloocan
SECONDARY -
Maligaya High School
PRIMARY -
Maligaya Elementary School
Skills
Computer literate
Problem Solving
Adaptability
Collaboration
Strong Work Ethics
Time Management
Book Keeping
Payroll
Basic Finance
Handling Pressure
Organised
Proofreading and Editing
Proper Phone Etiquette
Dedicated Team Player
Schedule Management
Meeting Planning
Bookkeeping
Microsoft Office
Appointment Setting
Administrative Support Specialist
Executive Support
Information confidentiality
Calendar Management
Customer Service
Scheduling
Schedule & calendar planning
Meeting planning
Timeline
BRANCH SALES MANAGER
Dentacare Phil. Corp
03.2021 - 04.2021
District Sales Manager & Security Officer
Urban Smiles Dental Clinic
06.2020 - 06.2023
BRANCH SALES SUPERVISOR
Dentacare Phil. Corp.
07.2017 - 02.2021
DENTAL SECRETARY/FRONT DESK OFFICER
Dentacare Phil. Corp.
12.2013 - 07.2017
Executive Assistant of the President
Urban Smiles Dental Clinic
6 2023 - 09.2024
TERTIARY - Bachelor of Science in Business Administration Major in Management
St. Clare Collage of Caloocan
SECONDARY -
Maligaya High School
PRIMARY -
Maligaya Elementary School