KRISTEL MAY DOÑA
AREA MANAGER
MANDAUE CITY,PHILIPPINES
Summary
Dynamic Area Manager with expertise in enhancing guest experiences and operational excellence. Drives performance improvement by coaching managers and fostering a positive work environment. Cultivates future leaders through strategic employee performance reviews and succession planning.
Overview
12
12
years of professional experience
Work History
Area Manager
THE ABACA GROUP
CEBU, PHILIPPINES
03.2026 - Current
- Overseeing 2 restaurants and 2 coffeeshops ensuring consistent excellent guest experience, food quality, and profitability across assigned stores by coaching managers, monitoring operations, and driving execution of company standards.
- Resolved conflicts swiftly to enhance customer service excellence.
- Fostered uplifting workplace atmosphere to improve staff morale.
- Reviewed employee performance to identify and develop potential leaders for succession planning.
Restaurant Manager
THE ABACA GROUP
CEBU, PHILIPPINES
07.2023 - Current
- Trained workers across all positions, including food preparation, money handling and cleaning roles, to ensure operational efficiency.
- Onboarded new employees in service techniques, company procedures and safety processes, fostering a knowledgeable team.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Coached Front of House (FOH) staff on restaurant policies, guest service techniques and communication skills to enhance guest satisfaction.
SUPERVISOR
THE ABACA GROUP
CEBU, PHILIPPINES
03.2017 - Current
- Provided clear staff instruction to meet production targets, ensuring efficient workflow.
- Monitored inventory levels and ordered stock proactively, preventing shortages and ensuring operational continuity.
- Resolved customer complaints swiftly, transforming negative experiences into positive outcomes, enhancing customer satisfaction.
- Maintained high standards of cleanliness and organisation in the workplace.
CASHIER, WAITRESS
THE ABACA GROUP
CEBU
Jun 2014 - Jul 2017
- Resolved customer complaints and answered queries about store products.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Education
Bachelor of Science - INDUSTRIAL TECHNOLOGY MAJOR IN FOOD PREPARATION
01-2009
- [Degree] Graduate
Skills
- Operational management
- Staff scheduling
- Customer service
- Leadership excellence
- Relationship management
- Mentoring and coaching
- Staff development
Languages
English
Upper Intermediate
B2
Timeline
Area Manager - THE ABACA GROUP
03.2026 - Current
Restaurant Manager - THE ABACA GROUP
07.2023 - Current
SUPERVISOR - THE ABACA GROUP
03.2017 - Current
CASHIER, WAITRESS - THE ABACA GROUP
Jun 2014 - Jul 2017
CEBU TECHNOLOGICAL UNIVERSITY - Bachelor of Science, INDUSTRIAL TECHNOLOGY MAJOR IN FOOD PREPARATION