Summary
Overview
Work History
Education
Skills
Timeline
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Kristelle May Llamas

Pontevedra Capiz

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Gogograndparent
07.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Placed ride order for older people and help them in picking up prescription and other necessary things they need.

Email Support Representative

Supplend
03.2023 - 12.2023
  • Utilized CRM software to track customer interactions, ensuring accurate documentation of all correspondence for future reference.
  • Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
  • Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
  • Updating customers to where are their orders
  • Communicating to supplier and doing inventory for available stocks.

Account Associate

VXI Global Holdings
12.2021 - 08.2023
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Email Support Representative

VXI Global
05.2017 - 08.2020
  • Placing food orders for customers
  • Processing refunds and disputes
  • Tracking New Orders

Education

Bachelor of Science - Education

Capiz State University- Pontevedra Campus
Pontevedra, Capiz
03-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Customer satisfaction measurement
  • Call management
  • Product knowledge

Timeline

Customer Service Representative

Gogograndparent
07.2024 - Current

Email Support Representative

Supplend
03.2023 - 12.2023

Account Associate

VXI Global Holdings
12.2021 - 08.2023

Email Support Representative

VXI Global
05.2017 - 08.2020

Bachelor of Science - Education

Capiz State University- Pontevedra Campus

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Kristelle May Llamas