KRISTELLE JAMES S. DACALCAP
Assistant Store Supervisor
Malaybalay City
Summary
To secure a challenging position in a reputable organization, expand my knowledge and skills, and make a significant contribution to the company's success.
Overview
7
7
years of professional experience
Work History
Assistant Store Supervisor
Café Merci
01.2023 - 12.2024
- Assist in organizing workflow and ensuring tasks are completed on time.
- Monitor staff performance and repost issues to the Manager.
- Ensure team output meets quality standards.
- Address customer concerns and complaints in a professional manner.
- Assist in managing inventory levels and ensuring proper stock levels are maintained.
- Assist daily administrative tasks, including tracking sales and monitoring expenses.
- Oversee cashiering and operational fund management; ensures that standard fund/amount is available on timely manner
- Protects employees & customer by providing safe & clean store environment.
- Help with training new employees and providing ongoing support and guidance to current team members.
Food Server
Specialty Food Retailer Inc- SALADSTOP
11.2017 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Improved customer satisfaction with quick and accurate order taking.
- Facilitated team-oriented environment, contributing to positive working atmosphere.
Education
Bachelor’s Degree - Hotel and Restaurant Management
Bukidnon State University
Malaybalay City Bukidnon, Philippines05.2017
Highschool Diploma - undefined
Bukidnon State University
Malaybalay City Bukidnon, Philippines03.2013
Skills
Customer Service
Time Management
Stock and equipment inventory
Store operations
Promotional planning
Operations management
Multitasking and organization
Sales strategies
SEMINARS ATTENDED
- Cashier Training Program
- Food and Safety Training
- Leadership and Management Training
- Leadership and Management Training
Timeline
Assistant Store Supervisor
Café Merci
01.2023 - 12.2024
Food Server
Specialty Food Retailer Inc- SALADSTOP
11.2017 - 05.2022
Highschool Diploma - undefined
Bukidnon State University
Bachelor’s Degree - Hotel and Restaurant Management
Bukidnon State University