Kristel Joy Cabatingan
Sorsogon City
Summary
Results-driven Customer Service Representative with years of experience in non-life insurance customer support. Skilled in policy servicing, claims coordination, account updates, and complaint resolution while maintaining high customer satisfaction standards. Recognized for professionalism, attention to detail, and the ability to handle high-volume inquiries with accuracy and efficiency.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Customer Relations Associate
Standard Insurance Company Inc.
Makati City
05.2023 - 03.2025
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction across multiple communication channels (phone, email, chat, in-person).
- Built and maintained strong customer relationships through timely, accurate, personalized support.
- Resolved conflicts with professionalism and empathy, fostering increased customer loyalty and retention.
- Collaborated with internal teams to relay customer feedback and enhance service delivery processes.
- Maintained detailed records of customer interactions using CRM systems to support team efficiency and data accuracy.
Elementary School Teacher
First Baptist Christian Academy of Sorsogon Inc.
Sorsogon City
06.2019 - 03.2022
- Developed lesson plans aligned with curriculum objectives, facilitating comprehensive understanding for all students.
- Maintained effective classroom management and created a positive learning environment.
- Collaborated with parents, guardians, and counselors to address and resolve behavioral issues, fostering a supportive learning environment.
- Assisted students in examination preparation, enhancing test scores and effectively communicated progress through student programs.
- Proactively counseled students to reach high academic standards.
Volunteer Teacher
Compassion International
Sorsogon City
11.2013 - 02.2017
- Facilitated personal growth workshops for underprivileged students, fostering confidence and self-awareness.
- Collaborated with fellow volunteers to conduct sessions aimed at holistic student improvement through shared knowledge and resources.
- Participated in development workshops focused on classroom management, student motivation, and activity design to enhance learning outcomes.
Education
Bachelor's - Elementary Education
Sorsogon State University
Sorsogon City, Sorsogon04.2019
Skills
- Customer relationship management
- CRM software
- Issue resolution
- Event Management
- Project coordination
- Microsoft Office
- Event hosting
- Public Speaking
Certification
- Basic Non-Life Insurance Exam, 05/01/24, Present, Successfully passed the Basic Non-Life Insurance (BNLI) Examination, validating foundational knowledge in non-life insurance products including motor, property, and casualty insurance. Demonstrates understanding of policy terms and conditions, risk assessment, claims handling procedures, and industry regulations.
- Professional Teacher, 09/01/24, 09/01/27, Dedicated and results-oriented Licensed Professional Teacher with expertise in delivering learner-centered instruction and managing diverse classrooms. Skilled in developing instructional materials, integrating technology into lessons, and assessing student performance to drive continuous improvement. Committed to nurturing students’ academic and personal development.
Languages
English, Native
Personal Information
- Willing To Relocate: Anywhere
- Citizenship: Filipino
Timeline
Customer Relations Associate
Standard Insurance Company Inc.
05.2023 - 03.2025
Elementary School Teacher
First Baptist Christian Academy of Sorsogon Inc.
06.2019 - 03.2022
Volunteer Teacher
Compassion International
11.2013 - 02.2017
Bachelor's - Elementary Education
Sorsogon State University