KRISTEL JOY A. ILAO
Paranaque City,RIZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Assistant Systems & Procedures Manager
SM Retail, Inc.
10.2019 - 01.2024
- Accomplished multiple tasks within established timeframes.
- Created, reviewed, and maintained a system of policies and procedures
- Acted as system administrator for developing new and improved financial systems
- Oversee deployment, implementation and execution of financial systems projects
- Worked with IT project managers, IT developers in producing requirements and specifications needed by the business
- Presented monthly updates of on-going project documentation to Senior Management
- Evaluated effectiveness and efficiency of existing systems and procedures
- Championed SM Retail O365 Project
- Designed and disseminated approved system workflow
- Used the following systems: Quantum (SunGard – AvantGard), SAP S/4 HANAH, JIRA, Mantis, WMS/MMS, O365 Outlook
Systems & Procedures Supervisor
SM Retail, Inc.
03.2016 - 10.2019
- Helped maintain data quality by developing processes to check, analyze, resolve and prevent future system issues
- Performed daily support to financial systems for all The SM Store / SM Markets / Retail Affiliates / Joint Venture branches
- Handled system cases and issues necessary for new branch opening
- Documented proposed system enhancements
- Promoted to Assistant Systems & Procedures Manager based on Key Performance Indicator (KPI) rating
- Used the following systems: Quantum (SunGard – AvantGard), SAP S/4 HANAH, JIRA, Mantis, WMS/MMS, O365 Outlook
Jr. Report Analyst
Sitel Philippines
11.2013 - 11.2015
- Prepare reports for support and client on a program level
- Template and tracker creation
- Scorecards and dashboards maintenance
- Data collation for reports generation
- Advance knowledge in MS Excel
- Creating a data using Business Object (Desktop Intelligence and Web Intelligence)
Entry Operator
CCK City Network, Inc
07.2013 - 11.2013
- Data Analysis
- Basic in Autocad
Payroll Assistant and Credit and Collection
Health Delivery System, Inc.
08.2011 - 07.2013
- Handle payroll for 350 employees using Jeonsoft system
- Consolidates and encoding time in & time out of every employee
- Process time payroll every15th and30th of the month
- Handle all calls as they relate to payroll issues or requests
- Process final payouts for terminated employees
- Perform queries and create reports as required
- Maintain payroll office files
- Assist Payroll Tax Associate when needed
IT Administrator
North Park Group of Companies
01.2011 - 08.2011
- North Park website maintenance
- Inventory using GP Dynamics
- Supports Email using Outlook2003/2007
- Installation, configuration, upgrade and maintenance of Anti-virus: Kaspersky & Sophos
- POS: Dinerware, MICROS and Courtesy
- Solve issues and remote branches using VNC Viewer, VNC and PC Anywhere
- Transact suppliers for the IT equipment’s
- Handling petty cash for IT department
Data Analysis (Registrar’s Department)
AMA Computer College – Makati branch
05.2010 - 10.2010
- Encode all the academic grades
- Issuance of Transcript of Records/ Diploma etc
Education
B.S - Information Technology
AMA COMPUTER COLLEGE - MAKATI
05.2010
B.S - Architecture
Adamson University
01.2006
Secondary Level - undefined
Lycee D’ Regis Marie School
01.2005
Primary Level - undefined
Great Christian Academy
01.2000
Skills
- Hard Skills
- Data Analysis
- Advance knowledge in MS Office
- Business Reports Creation
- Focused in Business Analysis and Development
- Focused on System Analysis, Procedures, and its technicalities
- Soft Skills
- Focus on Organization Development
- Work under Pressure
- Teamwork
- Active listening
- Creativity
- Work Ethic
- Time management
- Decision-making
- Staff management
- Multitasking
References
References are available upon request.
Training
- “Explore IT Exposition” by JPCS National – February9,2007 / La Consolacion College
- “CISCO Router Configuration” by Engr. Jake Binuya, CCNP – July25,2008 / AMACC Makati Campus
- MS Excel Intermediate Training – April19-20,2023 / SM Retail, Inc.
Timeline
Assistant Systems & Procedures Manager
SM Retail, Inc.
10.2019 - 01.2024
Systems & Procedures Supervisor
SM Retail, Inc.
03.2016 - 10.2019
Jr. Report Analyst
Sitel Philippines
11.2013 - 11.2015
Entry Operator
CCK City Network, Inc
07.2013 - 11.2013
Payroll Assistant and Credit and Collection
Health Delivery System, Inc.
08.2011 - 07.2013
IT Administrator
North Park Group of Companies
01.2011 - 08.2011
Data Analysis (Registrar’s Department)
AMA Computer College – Makati branch
05.2010 - 10.2010
B.S - Architecture
Adamson University
Secondary Level - undefined
Lycee D’ Regis Marie School
Primary Level - undefined
Great Christian Academy
B.S - Information Technology
AMA COMPUTER COLLEGE - MAKATI
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