KRISTEL ANN BRIONES VIDAL
Pasig
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. To achieve considerable career advancement as a part of the company’s growth and development through sincere and responsible work attitude.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager- Senior Assistant Manager
Asia United Bank
07.2018 - Current
- Kept department running efficiently and effectively by implementing enhanced policies and procedures when required.
- Trained new employees and Service Manager Development Program Trainees.
- Coordinated meetings with staff to delegate tasks, communicate targets and determine individual priorities.
- Conducted general administration duties including managing and updating invoices, processing orders and tracking inventory.
- Ensured customers received excellent service by going extra mile to assist with needs, requirements and requests.
- Maintained excellent customer service by promptly following up on complaints and requests.
- Monitored stock in storage and shelves, ordering new supplies to replenish out-of-stock items.
- Directed teams of service professionals with outstanding management and leadership skills.
- Checked imported bank statements into accounts system on daily basis to keep records up-to-date.
- Mitigated financial discrepancies, accurately executing budget control and fixing operational documentation.
- Cultivated relations with customer service personnel to drive client retention and long-term growth.
- Assessed new account documentation to verify information and determine high-risk customers.
- Reviewed customer accounts to detect delinquencies and fraudulent characters, providing protective measures for company.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Implemented strategies to increase customer service satisfaction ratings.
- Compiled financial data to comply with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Conducted cash and key audits for controls and compliance.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Conducted financial due diligence on potential investments and acquisitions.
Service Associate/Sales Associate
Asia United Bank
06.2013 - 06.2018
- Reviewed and implemented points from regulators and internal audits to improve control and customer service standards.
- Maintained and managed customer files and databases.
- Answered calls and emails per day to resolve questions and problems.
- Boosted productivity by offering skilled administrative assistance and client support.
- Documented problems and corrective actions to maintain records.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
Operations Secretary
PRHC Property Managers, Inc.
01.2012 - 04.2013
- Coordinating day-to-day operations of office
- Canvassing and purchasing office supplies
- Handling inquiry, processing and collection of loan
- Handling of schedules of priests and servers in PSE Centre’s Chapel.
- Meet with department personnel, open and sort mail, type letters, make travel arrangements and set up conference rooms.
- Creating spread sheets and presentations and formulate reports by using computer software such as Microsoft Word and Excel
- Communications and correspondence
- Answering phone calls
- Record keeping
- Any other work assigned from time to time.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Management Trainee/ Admin Assistant
PRHC Property Managers, Inc.
04.2011 - 01.2012
- Assistant in overseeing condominium’s operation, home owners’ association and properties
- Assistant in managing property finances, maintaining occupancy rates, collecting rent and dues
- Reliever in employees who are on their leave vacations
- Supervising property staff members
- Enforcing property regulations
- Giving administrative support on superiors and co-workers
- Other related office tasks.
- Monitored and ordered supplies and materials to keep office well stocked.
- Handled day-to-day customer or client questions via telephone or email.
Education
BS Business Administration - Building and Property Management
University of Makati
01.2011
Skills
- Reporting and Documentation
- Due Diligence
- Operations Management
- Customer Relations
- Administrative Tasks
- Budget Control
- Service Management
- Service Auditing
- Attention to Detail
Accomplishments
- Achieved certification through the Process Doctors Academy
- Recognized by management for profesional behaviours, leading to promotion to Senior Assistant Manager.
Certification
- Lean Six Sigma Yellow Belt Certification| Credential ID- 1687530523-10624. Issued on June 2023
- Effective Customer Service. Issued on September 2018
- Signature Verification Training. Issued on May 2013
- Counterfeit Detection Seminar. Issued on May 2013
Timeline
Service Manager- Senior Assistant Manager
Asia United Bank
07.2018 - Current
Service Associate/Sales Associate
Asia United Bank
06.2013 - 06.2018
Operations Secretary
PRHC Property Managers, Inc.
01.2012 - 04.2013
Management Trainee/ Admin Assistant
PRHC Property Managers, Inc.
04.2011 - 01.2012
BS Business Administration - Building and Property Management
University of Makati
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