Summary
Overview
Work History
Education
Skills
Timeline
Generic

KRISTEINE ANGELYNNE SORIANO

Baguio City

Summary

Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

11
11
years of professional experience

Work History

Executive Assistant

Josh Zieglowsky, Founder- The Chandler Group | ERC Specialists
01.2022 - 07.2024
  • Managed email correspondence, ensuring prompt and professional responses to inquiries.
  • Organized and prepared reports, presentations, and documentation efficiently.
  • Coordinated schedules, appointments, and personal arrangements for optimal workflow.
  • Conducted research on diverse topics to support informed decision-making.
  • Oversaw task and project management, tracking deadlines and milestones effectively.
  • Supported project execution by monitoring plans and adjusting as necessary.
  • Maintained and updated databases, ensuring accuracy and confidentiality of records.
  • Performed data entry with a focus on precision and data protection.

Email Customer Support

JJ’s House
02.2019 - 10.2019
  • Identified and resolved customer issues, escalating complex cases as needed.
  • Handled customer inquiries via email, ensuring timely and accurate responses for product service questions.
  • Tracked orders and followed up on refunds to maintain customer satisfaction.

Virtual Assistant

Rocket Station - Renters Warehouse
09.2018 - 02.2019
  • Resolved service concerns for tenants and owners to enhance satisfaction levels.
  • Processed and followed up on maintenance requests to ensure timely resolutions.
  • Computed current and past tenants’ CRP to maintain accurate records.

Transition Coach

Convergys Philippines, Inc. Baguio
10.2014 - 12.2017
  • Supported and managed agents endorsed from training to enhance performance.
  • Facilitated team meetings to encourage collaboration and address challenges.
  • Conducted coaching sessions to improve agent skills and productivity.
  • Generated daily reports to track performance metrics and provide insights.
  • Created scorecards to evaluate agent performance effectively.

Customer Support Representative

Convergys Philippines, Inc.
04.2013 - 10.2014
  • Resolved product and service concerns to enhance customer satisfaction.
  • Addressed billing issues through effective communication and problem-solving.
  • Processed payments and adjustments to maintain accurate financial accounts.

Education

Bachelor of Science - Physical Therapy

Northwestern University
Laoag City
01.2011

Skills

  • General administrative tasks
  • Research and data entry
  • Customer service and support
  • Phone and email communication
  • Calendar management
  • Real estate principles
  • Time management skills
  • English communication proficiency
  • CRM systems experience: Podio, Salesforce, Process Street, LeadFlow, First Promoter, Mondaycom, ClickUp, Slack, Zoho, Appfolio

Timeline

Executive Assistant

Josh Zieglowsky, Founder- The Chandler Group | ERC Specialists
01.2022 - 07.2024

Email Customer Support

JJ’s House
02.2019 - 10.2019

Virtual Assistant

Rocket Station - Renters Warehouse
09.2018 - 02.2019

Transition Coach

Convergys Philippines, Inc. Baguio
10.2014 - 12.2017

Customer Support Representative

Convergys Philippines, Inc.
04.2013 - 10.2014

Bachelor of Science - Physical Therapy

Northwestern University

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KRISTEINE ANGELYNNE SORIANO