Krista Wyle Simo
Customer Service And Technical Support
Rodriguez, Province of Rizal
Summary
Dynamic customer service professional with a proven track record at Concentrix, enhancing satisfaction through effective problem-solving and relationship building. Skilled in analytical thinking and complaint resolution, I consistently improved first-call resolution rates, fostering loyalty and repeat business. Committed to delivering high-quality service and team management excellence.
Overview
11
11
years of professional experience
Work History
Advisor
Concentrix
05.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
Assistant Store Manager
Mega Metro North Food Corp, Red Ribbon
05.2018 - 08.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Customer Service Representative
Philippine Pizza Inc
04.2014 - 01.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responded proactively and positively to rapid change.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Presentations and public speaking
Problem-solving
Client engagement
Analytical thinking
Critical thinking
Active listening
Complaint resolution
Relationship building
Team management
Customer service and engagement
Age
33 years old
Birthday
Oct 1, 1991
Civil status
Married
Timeline
Advisor
Concentrix
05.2023 - Current
Assistant Store Manager
Mega Metro North Food Corp, Red Ribbon
05.2018 - 08.2021
Customer Service Representative
Philippine Pizza Inc
04.2014 - 01.2016
Bachelor of Science - Hotel And Restaurant Management
Our Lady of Fatima University
04.2001 -
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