KRISNA ASCUETA

• >Serves as Data Capture Operator for fixed Registration Centers
• >Provides exceptional customer service to all applicants
• >Captures Demographics and Biometrics data of applicants
• >Maintains and exports daily captured data
• >Maintains the defined operating standards as mandated by the PSA and ensure compliance to approved process

• Evaluated employee performance and coached and trained to improve weak areas
• Achieved results by working with staff to meet established targets
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Conducted routine inspections to check quality and compliance with established specifications
• Evaluated staff performance and provided coaching to address inefficiencies
• Evaluated customer needs and feedback to drive product and service improvements
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
• Monitored workflow to improve employee time management and increase productivity

•  Receiving transfer calls by Onshore Agent, getting information to the Agent regarding with the payment of the customer, talk to customer verify all information provided with the collector and process the payment by check or credit card.
•  Consistently increasing the urgency to get the bill paid with the past due customers or patients through the use of leading-edge automated phone messaging.
•  Systematically remind our customer or patients to pay their outstanding bill, making sure our client gets paid faster and improving their cash flow.

 Demonstrate effective skip tracing techniques by locating debtor contact information. Communicate with debtors by telephone and transfer validates right party contacts for collectors.
 Documents each call and provide thorough, efficient and accurate account updates on computer files for each call made or received.
 Leaving messages on the voicemail box verified and unverified party.
 Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.