Microsoft Office
Krislene Jade Reyes
Trainer
Antipolo City, Province Of Rizal
Summary
Individually responsible for educating, guiding, and developing the skills of others in various domains. Primary role is to impart knowledge, facilitate learning, and ensure the personal and professional growth of trainees. Expertise encompasses designing and implementing engaging curricula, assessing trainee progress, and providing constructive feedback.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Product Trainer
Valor Global
Antipolo
05.2022 - Current
- Conducted regular assessments of individual progress, providing constructive feedback and personalized coaching to foster continuous improvement.
- Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
- Reduced customer support inquiries by creating detailed FAQs sections as part of overall training package.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Tracked attendance and evaluated progress for assigned trainees.
- Supported productivity increase and business growth through new hire training and mentoring.
- Prepared and presented supplementary learning material to support structured lessons.
- Trained and mentored 100+ new hire to fulfill various roles.
- Provided coaching and mentoring to employees.
Support Specialist
Valor Global
Taguig
10.2021 - 04.2022
- Developed training materials to educate both team members and clients on product functionality and best practices.
- Mentored over 30 new hire in mastering complex technical concepts, and account inquiries.
- Partnered with sales teams in pre-sales activities such as product demonstrations or consultations, contributing to increased revenue generation.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Healthcare Associate
Valor Global
Taguig
03.2021 - 09.2021
- Enhanced patient safety through diligent monitoring and accurate documentation of vital signs, medications, and treatments.
- Collaborated with over 50 healthcare professionals across disciplines to develop integrated approaches for optimal patient outcomes.
- Supported clinical research initiatives by collecting data, maintaining records, and assisting in study protocol implementation.
- Maintained up-to-date knowledge on industry trends through active participation in professional development opportunities such as conferences, webinars, or workshops.
- Improved patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
The Results
Pasig
06.2019 - 02.2021
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of over 30 customer interactions per day, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
Healthcare Advocate
Teletech
Cainta
05.2018 - 05.2019
- Negotiated favorable payment plans for patients, easing financial burden of healthcare expenses.
- Boosted efficiency within multidisciplinary teams by promoting clear communication channels and effective collaboration strategies among healthcare professionals.
- Conducted comprehensive assessments of patient needs, preferences, and goals; designed tailored care plans that delivered measurable improvements in health status over time.
- Supported over 30 patients per day in navigating healthcare system effectively, increasing their understanding of available resources and options.
- Analyzed complex medical records, ensuring accurate comprehension of diagnoses and treatment options for informed decision making.
- Assisted patients in obtaining necessary medications, maximizing adherence to prescribed treatment regimens for improved health outcomes.
Customer Service Representative
Teleperformance Rockwell
Pasig
05.2016 - 05.2018
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of over 50 customer interactions per day, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
Education
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines
Intramuros, Metro Manila, Philippines 06.2012 - 03.2016
Skills
Coaching and Development
Learning Management Systems
Mentoring abilities
Feedback Analysis
Training delivery
Onboarding Processes
Lesson Planning
Classroom oversight
New Hire Training
Creative Problem-Solving
Clear Communication
Adaptability
Problem-solving abilities
Effective Communication
Time management abilities
Coaching and Development
Software
Timeline
Product Trainer
Valor Global
05.2022 - Current
Support Specialist
Valor Global
10.2021 - 04.2022
Healthcare Associate
Valor Global
03.2021 - 09.2021
Customer Service Representative
The Results
06.2019 - 02.2021
Healthcare Advocate
Teletech
05.2018 - 05.2019
Customer Service Representative
Teleperformance Rockwell
05.2016 - 05.2018
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines
06.2012 - 03.2016