Krishialyn Kehil N. Dela Cruz
Customer Service Representative
Taguig City
Summary
Eager to kick start my career with a reputable company that offers opportunities for skill development and career advancement. I aim to leverage my skills to contribute positively to the organization’s objectives and foster personal growth.
Overview
3
3
years of professional experience
Work History
Finance Backend
GPS Solution Corporation
03.2025 - 06.2026
Finance backend (back-office support) handle the behind-the-scenes tasks that keep financial institutions and corporate finance departments running efficiently. These critical functions like reconciliation, billing, and compliance ensure transactions settle accurately without direct customer interaction.
Chat Support Specialist
Palladium Outsourcing Services
05.2024 - 08.2024
- Manage player and customer complaint inquiries through live chat, addressing high volumes of chats to resolve concerns related to promotion rebates and bonuses.
- Online Casino Indian Platform
Customer Service Representative
Shaw Global Inc.
02.2024 - 05.2024
- Comprehensive process for managing customer interactions via live chat, Instagram, Telegram, deposits, withdrawals, gameplay issues, bonus inquiries, and technical support.
- Online Casino Brazil Platform
Payment Officer/Customer Service Representative
W Bridges Island Cove
03.2023 - 02.2024
- Processing player withdrawals, including necessary verifications and approvals, monitoring for suspicious transactions and reporting potential fraud cases. Assist customers and handle variety of customer complaints and inquiries such as promotion, rebates, bonuses and problems in their gaming account. We're using livechat to communicate with our clients and handling high volume of chats and inquiries.
- Online Casino Indian/Brazil Platform
Education
Senior High School - General Academic Strand (GAS)
MCA Montessori School
Fort Bonifacio Taguig City 04.2001 -
Junior High School -
WESTERN BICUTAN NATIONAL SCHOOL
Western Bicutan Taguig City01-2017
Skills
Effective Communication
Teamwork Skills
Planning and Organizing
Positive Attitude and Energy
Can work under pressure
Time Management
Adaptability and Self Management
Timeline
Finance Backend
GPS Solution Corporation
03.2025 - 06.2026
Chat Support Specialist
Palladium Outsourcing Services
05.2024 - 08.2024
Customer Service Representative
Shaw Global Inc.
02.2024 - 05.2024
Payment Officer/Customer Service Representative
W Bridges Island Cove
03.2023 - 02.2024
Senior High School - General Academic Strand (GAS)
MCA Montessori School
04.2001 -
Junior High School -
WESTERN BICUTAN NATIONAL SCHOOL
Disclaimer
I hereby confirm that all the facts stated above are accurate to the best of my belief.
Personal Information
- Date of Birth: January 20, 2001
- Place of Birth: Dr. Jose Fabella Hospital (Manila)
- Age: 25 years old
- Civil Status: Single
- Gender: Female
- Religion: Catholic
- Weight: 60kg
- Height: 5’3
- Nationality: Filipino