Krishia Janine Gubaton
Tarlac City
Summary
Precise and organized with extensive knowledge of fast-paced office settings and software use. Committed to quality organization and office management with solutions-oriented problem-solving capabilities. Proven history of modernizing offices and enhancing overall productivity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Social Media Manager
Fast Lawnscapes
Palmetto, Parish Florida
08.2021 - 12.2021
- Analyzed and reported social media and online marketing campaign results.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Promoted successful outcome of web development strategy by aligning consistent brand messaging and visual designs across digital outlets.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Created actionable plans to grow and maintain followers through Twitter, Facebook and Instagram.
- Increased customer engagement through social media.
- Identified target market and key segments through in-depth analysis of markets and related trends.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Worked with department personnel to deliver brand consistency in social media messages.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
General Virtual Assistant
Paypal Account
India
12.2020 - 07.2021
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Maintained supervisor's calendar and set up reminders for meetings and appointments.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Coordinated Skype calls across multiple time zones.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed CRM input, exports and clean up.
- Developed complex reports in Excel for cost reporting.
- Organized and managed team tasks using Trello and Asana.
Virtual Assistant - Data Entry
Amazon Resellers' Account
Medellin Antioquia
06.2020 - 12.2022
- Completed business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Coordinated Skype calls across multiple time zones.
- Developed complex reports in Excel for cost reporting.
- Organized and managed team tasks using Trello and Asana.
- Managed CRM input, exports and clean up.
- Analyzed and compiled data to prepare comprehensive reports for management.
Service Crew & Cashier
BB Samgyupsal
San Miguel, Tarlac City
06.2017 - 10.2019
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
- Calculated totals, processed payments and issued receipts.
- Trained contracted employees on specific tasks, monitoring work for safety, efficiency and overall project progress.
Front Desk Clerk
Sogo Hotel Tarlac
tarlac city
12.2016 - 04.2017
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Arts - English Language Studies
Tarlac State University
Tarlac City, Philippines 08.2018 - 05.2022
High School Diploma -
Tarlac National High School - Main
Tarlac City, Philippines 06.2016 - 06.2018
Skills
Data entry proficiency
Customer assistance
Documentation and control
Human resource laws
Office administration
Online presence monitoring
Strategic planning
Social Media Management
English Language fluency
MS Office
Multitasking Abilities
Dependable and Responsible
Excellent Communication
Decision-Making
Organization and Time Management
Written Communication
Active Listening
Timeline
Social Media Manager
Fast Lawnscapes
08.2021 - 12.2021
General Virtual Assistant
Paypal Account
12.2020 - 07.2021
Virtual Assistant - Data Entry
Amazon Resellers' Account
06.2020 - 12.2022
Bachelor of Arts - English Language Studies
Tarlac State University
08.2018 - 05.2022
Service Crew & Cashier
BB Samgyupsal
06.2017 - 10.2019
Front Desk Clerk
Sogo Hotel Tarlac
12.2016 - 04.2017
High School Diploma -
Tarlac National High School - Main
06.2016 - 06.2018