- Continuous learning through reading and online resources
- Online gaming that strengthens focus, decision-making, and collaboration
Krisha Marie C. Asok
Maria,Siquijor, Philippines
Summary
Detail-oriented Operations Support Specialist with strengths in customer service and process coordination. Manages live chat support, delivering real-time assistance that significantly reduces customer wait times. Facilitates seamless communication among stakeholders, enhancing overall service quality and tenant experiences.
Overview
1
1
year of professional experience
Work History
Operations Support Specialist
Brentwood Property Group
Indianapolis, Indiana
10.2024 - Current
- Managed live chat support, providing real-time assistance and reducing customer wait times.
- Coordinated applicant and guest processes, including self-showing instructions, scheduling, ID verification, and application guidance.
- Facilitated property management support and leasing operations, enhancing communication among guests, tenants, vendors, and property owners.
- Managed fee disclosures and lease updates, ensuring accuracy in renewals, extensions, and alterations.
- Documented property activity and responded to inquiries, delivering clear operational instructions to improve service quality.
- Relayed time-sensitive updates for maintenance visits, inspections, and follow-ups to maintain service standards.
- Emphasized organizational skills and compliance with procedures, improving resident and tenant experiences.
- Maintained consistency across property listings to promote transparency and reliability in communications.
- Collaborated with team members to achieve target results.
Education
Agriculture - Senior High School
Siquijor State College
Larena, Siquijor2018
Skills
- Customer service
- Communication skills
- Organizational skills
- Process coordination
Interests
Timeline
Operations Support Specialist
Brentwood Property Group
10.2024 - Current
Agriculture - Senior High School
Siquijor State College