Krisha Marie Sy
Makati City
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Collection Specialist
Admerex Solutions Inc.
CITY OF MAKATI
02.2021 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Processed debtor payments and updated accounts to reflect new balance.
Service Crew Member
Fusion Integrated Service Cooperative
CITY OF QUEZON
07.2019 - 12.2019
- Operated convection ovens and steamers to cook meats, rice and food items.
- Operated cash registers and POS systems, handling in cash daily.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept customers and crew areas organized.
Online English Teacher
MECA ESL
CITY OF PASIG
02.2019 - 06.2019
- Administered assessments and standardized tests to evaluate student progress.
- Gently corrected student pronunciation and grammar to improve conversation skills.
Coffee Barista
Cafe Tribu
CITY OF MANILA
02.2018 - 01.2019
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Kept product inventory stocked during times of customer congestion and high demand.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Cleaned counters, machines, utensils and seating areas daily.
- Educated coworkers and customers about new products.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Trained new employees in groups and in one-on-one scenarios.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
BACHELOR TECHNICAL TEACHER EDUCATION - FOOD SERVICE MANAGEMENT
MSTIP
STA.MESA, MANILA,PHILIPPINES01.2018
Skills
- Credit Extension Negotiation
- Negotiation and Resolution
- Skip Tracing
- FDCPA Compliance
- Risk Management
- Report Writing
Certification
* Top 4 Performer month of November 2020
* Top 3 Performer month of December 2020
* Top 3 Performer month of January 2021
* Best in Attendance month of November 2020
* Best in Attendance month of March 2021
* Best in Attendance month of July 2021
Timeline
Collection Specialist
Admerex Solutions Inc.
02.2021 - Current
Service Crew Member
Fusion Integrated Service Cooperative
07.2019 - 12.2019
Online English Teacher
MECA ESL
02.2019 - 06.2019
Coffee Barista
Cafe Tribu
02.2018 - 01.2019
BACHELOR TECHNICAL TEACHER EDUCATION - FOOD SERVICE MANAGEMENT
MSTIP
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