Krischelle Geronimo
Digital Account Strategist
Ontario,Hamilton
Summary
Having had over thirteen years of dedicated experience in the field of hospitality and customer service, I am now seeking opportunities to expand my skills within a dynamic and engaging environment. I am an approachable, skilled communicator and multitasker able to prioritize and complete several tasks to a high standard; comfortable with delegating responsibilities to my team as well as being delegated to. My proven experience as a hard- working, deadline-driven individual who is able to provide exceptional service with a smile would make me a valued addition to any team.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Representative/Digital Account Strategist
Strike Tech Corporation
Rufino, San Lorenzo, Legaspi, Makati City
10.2021 - 03.2023
- Striketechcorp@strikesocial.com, End of Contract: March 15, 2023
- Telstra International
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Used SalesForce to handle current portfolio and prospective leads.
- Communicated with local organizations to build networks and develop leads.
- Exceeded target individual average revenue goals year over year.
- Set and achieved company defined sales goals.
Customer Service Representative
Telstra International Philippines Incorporated
SM Mall of Asia, Pasay City
10.2015 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative Specialist
Teleperformance Philippines Incorporated
Mall of Asia Annex, Pasay, Metro Manila
05.2013 - 10.2015
- Philippinesd Floor North Parking Building
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Subject Matter Expert
ACS Philippines Incorporated
MOA Complex, G/F One ECOM Building, Pasay City
05.2012 - 05.2013
- Affiliated Computer
- Services) MOA Complex, G/
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Teletech Customer Care Management Philippines Inc.
4thLevel SM Bacoor, corner Tirona HiWay, SM Bacoor, Cavite
10.2010 - 03.2012
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Researched and addressed customer inquiries, questions and issues within 2-3 business days to promote optimal customer service.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed order terms and conditions with customers to comply with company policy.
- Processed and submitted 30-40 orders for mobiles, home internet and Foxtel services daily and expedited delivery to maintain customer satisfaction.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Communicated with customers to address order inquiries, changes and cancellations.
Pharmacy Assistant
Watsons Personal Care Store Management Inc.
Pasay City
04.2010 - 09.2010
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Trained new pharmacy staff on computer system and drug management protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
Receptionist
Aristocrat Franchised Restaurant
4th Level SM City Manila
07.2009 - 12.2009
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Restaurant Waitress
888 Fishing Village
Covelandia Road, Kawit, Cavite
11.2007 - 06.2008
- Th
- Level SM Bacoor
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Pharmacy Assistant
Southstar Drug Incorporated
Pasig City
07.2007 - 09.2007
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Distributed medicine and supplements from stock containers to correct packages.
- Received, processed and entered prescription orders into pharmacy databases.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
Education
Bachelor of Science - Elementary Education, Major in English
SAINT JOSEPH COLLEGE
Cavite City 07.2003 - 04.2005
Skills
Quick learner and one who enjoys learningundefined
Timeline
Business Development Representative/Digital Account Strategist
Strike Tech Corporation
10.2021 - 03.2023
Customer Service Representative
Telstra International Philippines Incorporated
10.2015 - 09.2021
Customer Service Representative Specialist
Teleperformance Philippines Incorporated
05.2013 - 10.2015
Customer Service Subject Matter Expert
ACS Philippines Incorporated
05.2012 - 05.2013
Customer Service Representative
Teletech Customer Care Management Philippines Inc.
10.2010 - 03.2012
Pharmacy Assistant
Watsons Personal Care Store Management Inc.
04.2010 - 09.2010
Receptionist
Aristocrat Franchised Restaurant
07.2009 - 12.2009
Restaurant Waitress
888 Fishing Village
11.2007 - 06.2008
Pharmacy Assistant
Southstar Drug Incorporated
07.2007 - 09.2007
Bachelor of Science - Elementary Education, Major in English
SAINT JOSEPH COLLEGE
07.2003 - 04.2005
Salesforce
Salesforce was introduced to me early 2020 which we save customer's information/inquiry and navigate through customer's details and payments. We can also create and manage customer complaints via Salesforce, refund, activate and process all mobile inquiries for customers requests.
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