Krischelle Geronimo
Digital Account Strategist
Ontario,Hamilton
Summary
Having had over thirteen years of dedicated experience in the field of hospitality and customer service, I am now seeking opportunities to expand my skills within a dynamic and engaging environment. I am an approachable, skilled communicator and multitasker able to prioritize and complete several tasks to a high standard; comfortable with delegating responsibilities to my team as well as being delegated to. My proven experience as a hard- working, deadline-driven individual who is able to provide exceptional service with a smile would make me a valued addition to any team.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Representative/Digital Account Strategist
Strike Tech Corporation
Rufino, San Lorenzo, Legaspi, Makati City
10.2021 - 03.2023
- Striketechcorp@strikesocial.com, End of Contract: March 15, 2023
- Telstra International
- Brought in new accounts through successful networking strategies and promotional approaches.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Used SalesForce to handle current portfolio and prospective leads.
- Communicated with local organizations to build networks and develop leads.
- Exceeded target individual average revenue goals year over year.
- Set and achieved company defined sales goals.
Customer Service Representative
Telstra International Philippines Incorporated
SM Mall of Asia, Pasay City
10.2015 - 09.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Cross-trained and backed up other customer service managers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative Specialist
Teleperformance Philippines Incorporated
Mall of Asia Annex, Pasay, Metro Manila
05.2013 - 10.2015
- Philippinesd Floor North Parking Building
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Subject Matter Expert
ACS Philippines Incorporated
MOA Complex, G/F One ECOM Building, Pasay City
05.2012 - 05.2013
- Affiliated Computer
- Services) MOA Complex, G/
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
Teletech Customer Care Management Philippines Inc.
4thLevel SM Bacoor, corner Tirona HiWay, SM Bacoor, Cavite
10.2010 - 03.2012
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Researched and addressed customer inquiries, questions and issues within 2-3 business days to promote optimal customer service.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed order terms and conditions with customers to comply with company policy.
- Processed and submitted 30-40 orders for mobiles, home internet and Foxtel services daily and expedited delivery to maintain customer satisfaction.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Communicated with customers to address order inquiries, changes and cancellations.
Pharmacy Assistant
Watsons Personal Care Store Management Inc.
Pasay City
04.2010 - 09.2010
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Trained new pharmacy staff on computer system and drug management protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
Receptionist
Aristocrat Franchised Restaurant
4th Level SM City Manila
07.2009 - 12.2009
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Restaurant Waitress
888 Fishing Village
Covelandia Road, Kawit, Cavite
11.2007 - 06.2008
- Th
- Level SM Bacoor
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Pharmacy Assistant
Southstar Drug Incorporated
Pasig City
07.2007 - 09.2007
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Kept pharmacy counter and related areas clean, neat and organized.
- Counted and labeled prescriptions with correct item and quantity.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Distributed medicine and supplements from stock containers to correct packages.
- Received, processed and entered prescription orders into pharmacy databases.
- Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
Education
Bachelor of Science - Elementary Education, Major in English
SAINT JOSEPH COLLEGE
Cavite City 07.2003 - 04.2005
Skills
Quick learner and one who enjoys learningExcellent work ethic and reliableEnthusiastic to enhance skills and knowledge and to stay current with changesUtilizes available resources efficientlyCompliance with instructions and accomplished effectivelyFlexibility to changing prioritiesPositive and friendly work attitudeProfessional Customer ServiceSocial Media MarketingMarketing StrategyCollaboration talentPeople skillsAdaptabilityAttention to detailsProblem-solving abilities
Exceptional service
Order documentation
Interpreting orders
Processing payments
Point-of-Sale system
Computer savvy
Answering customer questions
Quality Assurance and Control
Recordkeeping skills
Customer care standards
Complaint resolution
CRM
Timeline
Business Development Representative/Digital Account Strategist
Strike Tech Corporation
10.2021 - 03.2023
Customer Service Representative
Telstra International Philippines Incorporated
10.2015 - 09.2021
Customer Service Representative Specialist
Teleperformance Philippines Incorporated
05.2013 - 10.2015
Customer Service Subject Matter Expert
ACS Philippines Incorporated
05.2012 - 05.2013
Customer Service Representative
Teletech Customer Care Management Philippines Inc.
10.2010 - 03.2012
Pharmacy Assistant
Watsons Personal Care Store Management Inc.
04.2010 - 09.2010
Receptionist
Aristocrat Franchised Restaurant
07.2009 - 12.2009
Restaurant Waitress
888 Fishing Village
11.2007 - 06.2008
Pharmacy Assistant
Southstar Drug Incorporated
07.2007 - 09.2007
Bachelor of Science - Elementary Education, Major in English
SAINT JOSEPH COLLEGE
07.2003 - 04.2005
Salesforce
Salesforce was introduced to me early 2020 which we save customer's information/inquiry and navigate through customer's details and payments. We can also create and manage customer complaints via Salesforce, refund, activate and process all mobile inquiries for customers requests.