Krisamae L. Banayat
Caloocan City
Summary
Dedicated and adaptable professional with over 5 years of experience in customer support, technical assistance, and IT service desk roles. Skilled in handling client concerns, troubleshooting technical issues, and providing high-quality service in fast-paced environments. Recognized for strong communication, active listening, and problem-solving abilities. Seeking opportunities to further contribute to organizational success while continuing professional growth.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert (SME)
IBEX
05.2025 - Current
- Collaborate with management in identifying process gaps and implementing improvements.
- Assist in mentoring and guiding new team members to improve process knowledge and efficiency.
- Act as the escalation point for technical concerns, ensuring accurate and timely solutions.
- Provide advanced support in resolving complex POS hardware and software technical issues.
IT Service Desk
Wipro
09.2024 - 03.2025
- Provided first-line technical support for IT-related issues.
- Handled troubleshooting for hardware, software, and network concerns.
- Ensured timely resolution of tickets to meet service-level agreements.
Sales Representative
Foundever G1, Makati
03.2024 - 09.2024
- Promoted and sold products/services to clients.
- Built rapport with customers, addressing inquiries and concerns effectively.
- Consistently achieved sales targets in a competitive environment.
Technical Support Representative
Concentrix
01.2023 - 02.2024
- Delivered technical assistance and product support to customers.
- Diagnosed and resolved issues across multiple platforms.
- Maintained high customer satisfaction scores through effective communication.
Customer Service Representative
VXI Makati
06.2022 - 01.2023
- Handled inbound and outbound calls, providing customer support and issue resolution.
- Assisted clients with account concerns, billing inquiries, and service requests.
- Developed communication skills by engaging with diverse customer profiles.
Customer Service Representative
AFNI Philippines
11.2021 - 04.2022
- Handled inbound and outbound calls, providing customer support and issue resolution.
- Assisted clients with account concerns, billing inquiries, and service requests.
- Developed communication skills by engaging with diverse customer profiles.
Customer Service Representative
Teleperformance
07.2021 - 11.2021
- Handled inbound and outbound calls, providing customer support and issue resolution.
- Assisted clients with account concerns, billing inquiries, and service requests.
- Developed communication skills by engaging with diverse customer profiles.
Technical Representative Support
Startek Makati
04.2019 - 07.2021
- Handled inbound and outbound calls, providing customer support and issue resolution.
- Assisted clients with account concerns, billing inquiries, and service requests.
- Developed communication skills by engaging with diverse customer profiles.
Education
Bachelor of Arts - Major in English
Polytechnic University of The Philippines
04-2019
Skills
- Customer Support & Technical Assistance
- IT Troubleshooting & Service Desk Management
- Communication & Active Listening
- Problem Solving & Adaptability
- Documentation & Reporting
- Sales and Client Relationship Management
Languages
English
Upper intermediate (B2)
Tagalog
Bilingual or Proficient (C2)
Timeline
Subject Matter Expert (SME)
IBEX
05.2025 - Current
IT Service Desk
Wipro
09.2024 - 03.2025
Sales Representative
Foundever G1, Makati
03.2024 - 09.2024
Technical Support Representative
Concentrix
01.2023 - 02.2024
Customer Service Representative
VXI Makati
06.2022 - 01.2023
Customer Service Representative
AFNI Philippines
11.2021 - 04.2022
Customer Service Representative
Teleperformance
07.2021 - 11.2021
Technical Representative Support
Startek Makati
04.2019 - 07.2021
Bachelor of Arts - Major in English
Polytechnic University of The Philippines
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