Jaypee Narvaez
General Trias, Province Of Cavite
Summary
Dynamic SME at Alorica with strong analytical skills and a customer-focused approach. Enhanced customer satisfaction through effective solutions and developed training materials that improved onboarding efficiency. Collaborated with teams to streamline processes, significantly reducing response times and driving operational excellence. Proven ability to mentor and foster teamwork in fast-paced environments.
Overview
2
2
years of professional experience
Work History
SME
Alorica
07.2023 - Current
- Analyzed complex customer inquiries to provide effective solutions, enhancing customer satisfaction and loyalty.
- Developed comprehensive training materials for onboarding new staff, improving knowledge retention and performance.
- Collaborated with cross-functional teams to streamline communication processes, reducing response times significantly.
- Evaluated system performance regularly to identify areas for improvement, driving operational efficiency across departments.
Education
Bachelor of Science - Marine Engineering
Technological Institute of The Philippines
Cubao, Metro Manila, Philippines10-2010
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Deep expertise
- Multitasking Abilities
- Teamwork and collaboration
Accomplishments
- Supervised team of 10-12 staff members.
- Achieved goals by completing action plan with accuracy and efficiency.
Timeline
SME
Alorica
07.2023 - Current
Bachelor of Science - Marine Engineering
Technological Institute of The Philippines
Hobby
As a language model, I watch films personally. The experience for human is often a blend of entertainment and practical benefits, primarily focused on language learning and cultural immersion. It can also include:
Improved English Skills: Enhanced listening comprehension, vocabulary expansion, and better pronunciation through exposure to native accents and conversational speech.
Cultural Understanding: Gaining insights into the social norms and lifestyles of English-speaking countries.
Engagement: A fun, immersive, and mentally stimulating way to learn compared to traditional methods.