Summary
Overview
Work History
Education
Skills
Certification
Interests
Software
Timeline
Generic
Kouakou Jules Aurrier

Kouakou Jules Aurrier

French-English CSR (Customer Service Representative- TECHNICAL SUPPORT)
Tanza,00

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Gobolt Logistics
08.2025 - Current

GoBolt is a Canadian-founded, North American tech-driven logistics company providing end-to-end supply chain solutions for e-commerce, focusing on warehousing, fulfillment, and sustainable last-mile delivery using an electric vehicle fleet. They serve brands from small businesses to enterprises, handling everything from parcels to bulky items, offering a greener, tech-integrated alternative to traditional 3PLs (Third-Party Logistics.


Fulfillment: This is a primary customer-facing role. Responsibilities include responding to client inquiries via email, phone, and web portals, tracking shipments, and resolving delivery issues.

Technical Support Representative

UiPath
08.2022 - 11.2023
  • As a technical support role in UiPath, your responsibilities may vary depending on the phase of RPA development and post-deployment. According to a post on the UiPath forum, some of the roles and responsibilities of an RPA UiPath Infrastructure Support include:
  • Providing technical support for UiPath infrastructure and resolving any issues that may arise.
  • Collaborating with developers to ensure that the infrastructure is configured and deployed correctly.
  • Ensuring that UiPath infrastructure is up-to-date with the latest updates and patches.
  • Managing and maintaining the UiPath environment, including the Orchestrator, Robots, and other UiPath components.
  • Configuring and managing UiPath security, including user access and permissions.
  • Monitoring the UiPath infrastructure to ensure that it is running smoothly and efficiently.

Technical Support Representative

Telus International (WIX)
05.2021 - 08.2022
  • Educate and guide the user on Technical steps to Troubleshoot and fix issues on different features available on the website (Store, Payment issue, Editor, Domain, Premium plan feature issue).
  • Answer support client calls, emails, or online chats regarding website troubleshooting, site updates, server or hosting, email creation and troubleshooting, etc.
  • Maintain a high level of professionalism with clients and work to establish a positive rapport
  • Website maintenance, backup, restore, email hosting, and control panel experience.
  • Domain Troubleshooting, transfer, DNS setup experience
  • Website hot server and basic server administration
  • Provide Wix users with technical solutions on all Wix products via phone, chat, and email.
  • CREATION, TROUBLESHOOTING, AND HOSTING OF WEBSITE.

Freelancer

Happycribe.com
09.2020 - 12.2021
  • TRANSLATOR TRANSCRIBER AND PROFEADER
  • Transcription French-English English-French
  • Communication with client or suppressor with there are issues
  • Completing transcription in a timely manner reviewing drafts any spelling, grammar or formatting errors, as well as other inconsistencies in
  • Understanding client specifications and nothing formatting or notation requested prior to completing the transcription.
  • FRENCH -ENGLISH PROOFREADER
  • Detecting and correction and correcting errors in written documents.
  • Checking written text for misspellings and inaccuracies prior to publishing.
  • Make copies of proofs with are given to editors, authors, and others for revision check images tables, and charts contained in a document to ensure they are precise and properly aligned.

Desktop Support Technician

Digital System Desk Abidjan
03.2015 - 12.2016
  • SUPPORT DESK AND TECHNICAL ASSISTANCE Customer support via phone, chat, email, and voicemail. identify potential bugs and
  • Perform basic troubleshooting of certain applications.
  • Monitor issues from start resolution to provide accurate information on its products or services

Education

High School Diploma - SOUBRE

HIGH SCHOOL MODERNE BAD
04.2023

Associate of Science - Laspinas

Help System Data From University of Perpetual
03.2020

High School Diploma - ABIDJAN

Computer And Internet Initiation Training
11.2014

Skills

TECHNICAL SKILLS

Certification

CREATION, TROUBLESHOOTING AND HOSTING OF A WEBSITE.

Interests

BOOKS, TRAVEL, SPORTS

Software

Here are some of the software skills that I possess, along with some additional information on computer skills and software skills: Microsoft Office Suite: This is a set of productivity software applications that includes Word, Excel, PowerPoint, and Outlook. It is widely used in many industries, and proficiency in this software is often required for many job positions. Web development: Having experience with web development is also a valuable skill to have. It involves creating websites, web applications, and other webrelated tasks.

Timeline

Customer Service Representative

Gobolt Logistics
08.2025 - Current

Technical Support Representative

UiPath
08.2022 - 11.2023

Technical Support Representative

Telus International (WIX)
05.2021 - 08.2022

Freelancer

Happycribe.com
09.2020 - 12.2021

Desktop Support Technician

Digital System Desk Abidjan
03.2015 - 12.2016

High School Diploma - SOUBRE

HIGH SCHOOL MODERNE BAD

Associate of Science - Laspinas

Help System Data From University of Perpetual

High School Diploma - ABIDJAN

Computer And Internet Initiation Training
Kouakou Jules AurrierFrench-English CSR (Customer Service Representative- TECHNICAL SUPPORT)