Books
KORINA CAROLINE CALAGO-MANANGCAY
VIRTUAL ASSISTANT
Vallehermoso
Summary
Diligent virtual Assistant with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Virtual Assistant
COKO LLC
05.2024 - 04.2025
- ADDRESS AND REVERSE PHONE LOOKUP
- ASSISTANT TRANSACTION COORDINATOR
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed CRM input, exports and clean up.
Lead Verification Specialist
Balboa Digital
03.2024 - 05.2024
- Genesys & CRM Cold Calling
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Verified client information by analyzing existing evidence on file.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Provided clear explanations of complex processes to clients, ensuring their understanding and satisfaction with our services.
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
SEO Specialist/ ACCOUNT MANAGER
411 BPO
03.2023 - 03.2024
- Customer Retention
- Basic Sales
- Collections/ Quick Books Monitoring
- Account Management
- Handling customer complaints
- Bitrix CRM experience
- Conducted comprehensive keyword research for targeted content creation and optimization.
- Managed multiple client accounts simultaneously, ensuring timely delivery of results-driven campaigns tailored to each specific business need.
- Educated internal stakeholders on the importance of SEO best practices, fostering a collaborative environment conducive to long-term digital marketing success.
- Enhanced website rankings by implementing effective on-page and off-page SEO strategies.
- Developed transparent SEO performance reports to demonstrate progress toward client objectives over time.
- Analyzed SEO outreach goals and presented findings to marketing director.
- Researched and analyzed competitor website and advertising links to gain insight into new strategies.
Customer Service Representative
Frontier Airlines
05.2021 - 02.2022
- Flight Assistance
- Billing
- Collections
- Handling minor and major customer complaints
- Managing customer flight plan
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BBA - FINANCIAL MANAGEMENT
Saint Francis College
GUIHULNGAN, NEGROS ORIENTAL 05.2011 - 01.2015
Skills
Customer service
Microsoft office
Time management
Data entry
CRM management
Attention to detail
Calendar management
Meeting scheduling
Problem-solving
File organization
Task prioritization
Interests
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Timeline
Virtual Assistant
COKO LLC
05.2024 - 04.2025
Lead Verification Specialist
Balboa Digital
03.2024 - 05.2024
SEO Specialist/ ACCOUNT MANAGER
411 BPO
03.2023 - 03.2024
Customer Service Representative
Frontier Airlines
05.2021 - 02.2022
BBA - FINANCIAL MANAGEMENT
Saint Francis College
05.2011 - 01.2015