Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
KORINA MAE BENITEZ
Open To Work

KORINA MAE BENITEZ

Customer Service Representative
Santa Rosa

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeCustomer Service RepresentativeBarista/Store CrewCashierCashier

Location Preference

Remote

Salary Range

0/hr - 1000/hr

Important To Me

Work-life balance

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

VM Powered Corporation
09.2023 - 06.2024
  • Managed escalated issues with professionalism, maintaining customer relationships during challenging situations.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Valor Global (BPO)
11.2022 - 05.2023
  • The Customer Service Representative duties include handling complaints, responding to customer inquiries, sales, and resolving technical problems and providing the best solution of their problem.
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty through effective communication.

Barista/Store Crew

Black Scoop Cafe
09.2021 - 08.2022
  • A Crew Member is an essential part of a team responsible for providing prompt and friendly customer service. They assist customers, handle administrative tasks, and operate equipment as required.

Cashier

SM Supermarket
01.2020 - 07.2021
  • Cashier Responsibilities are to greet customers and provide them with friendly and helpful service. Operate scanners, cash registers, scales, and other money transaction machines.

Cashier

Enchanted Kingdom
11.2018 - 10.2019
  • Greeted customers, answered questions, operated cash registers, and contributed positively to team dynamics.
  • Managed cash register operations, ensuring proper cash handling and reconciliation at shift end.

Education

High School Graduate - old curriculum

Balibago National High School
Balibago National High School
03-2014

Skills

Customer service

Client communication

Complaint handling

Retail customer support

Sales support

Product sales

Product knowledge

POS system management

Microsoft Excel

Time management

Active listening

Retail store support

Timeline

Customer Service Representative

VM Powered Corporation
09.2023 - 06.2024

Customer Service Representative

Valor Global (BPO)
11.2022 - 05.2023

Barista/Store Crew

Black Scoop Cafe
09.2021 - 08.2022

Cashier

SM Supermarket
01.2020 - 07.2021

Cashier

Enchanted Kingdom
11.2018 - 10.2019

High School Graduate - old curriculum

Balibago National High School
KORINA MAE BENITEZCustomer Service Representative