Customer Service Representative
Teleperformance
Pasay, PH
09.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer inquiries with minimal wait times
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Handled customer inquiries and suggestions professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Developed customer service policies and procedures to meet and exceed industry service standards
- Utilized customer service software to manage interactions and track customer satisfaction.
