Khavin Manaois
Labrador
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make meaningful contributions to organizational growth.
Overview
13
13
years of professional experience
Work History
ETL Content Validator
Upwork - Incentify
10.2023 - 9 2024
- Ensuring the accuracy, consistency, and completeness of data throughout the Extract, Transform, Load (ETL) process is paramount in this role
- Responsibilities include meticulous validation against required standards and specifications, promptly identifying and resolving discrepancies or errors, and ensuring thorough documentation
- Conducting rigorous quality assurance checks ensures that all processed data maintains high standards of quality, reliability, and integrity.
Property & Leasing Manager
Two River Management
08.2023 - 09.2024
- Overseeing the property management operations and leasing activities of residential or commercial properties within the organization
- Managing the leasing process from start to finish, including marketing available properties, screening potential tenants, negotiating lease terms, and ensuring timely lease signings
- Maintaining high occupancy rates by developing and implementing effective leasing strategies that align with market trends and property owner objectives
- Collaborate closely with property management teams, maintenance staff, and other stakeholders to ensure seamless and efficient leasing operations.
Tutor Manager
Intervene K12
09.2021 - 07.2023
- Oversee and manage the tutoring services provided by an organization or educational institution
- This role involves recruiting, training, and supervising tutors to ensure they meet the educational standards and requirements set by the institution
- Ensuring in matching students with suitable tutors based on their academic needs and preferences, aiming to facilitate effective learning outcomes
- Additionally, evaluating tutor performance, providing constructive feedback, and implementing professional development initiatives to enhance tutoring skills and effectiveness
- Managing scheduling and logistics to optimize tutoring sessions and ensure smooth operations is also a key responsibility
- I collaborate closely with educators, administrators, and parents to address academic concerns and provide comprehensive support.
Senior Big Data Content Validator
Upwork - Ravenpack
02.2021 - 03.2023
- Ensuring the accuracy, consistency, and reliability of large-scale data sets, including online news, journals, and blogs, processed through various Big Data platforms is the core responsibility of this role
- From overseeing the validation process from start to finish to meticulously checking data against established standards and specifications, the Senior Big Data Content Validator conducts thorough quality assurance checks and implements advanced validation techniques
- This ensures that all processed data meets stringent quality benchmarks.
Data Annotator (Video & Image)
MRC Ventures
Singapore (Remote)
03.2022 - 12.2022
- Enhanced data accuracy by meticulously annotating and labeling various data types.
- Followed strict quality control measures for consistently reliable results throughout diverse assignments.
- Strengthened AI model performance by identifying patterns and trends in annotated data sets for further analysis.
- Reduced errors in machine learning models by providing high-quality annotated data.
POS Device Trainer
PayMaya Philippines
Mandaluyong City, Metro Manila, Philippines (Remote)
04.2021 - 07.2022
- Responsible for merchant training across lines of business (LOB).
- Prepare training programs and materials, and answer emails and SMS communications from the merchant and project manager.
- Ensure to develop skills and product knowledge, provide a positive customer experience, and represent the company in all possible ways.
Recovery Analyst
TSI - Transworld Systems Inc
Pasig, Metro Manila, Philippines
04.2019 - 01.2021
- Collect overdue payments from customers or clients. This involves contacting customers via phone calls, emails, or letters to remind them of their outstanding debts and negotiate payment arrangements.
- Communicate with customers professionally and tactfully, maintaining a positive and constructive relationship.
- Maintain accurate and up-to-date records of all communication, transactions, and agreements with customers.
- Reconcile customer accounts to ensure accuracy between the company's records and the customer's outstanding balance.
- Investigate and resolve any discrepancies or errors, such as incorrect billing or duplicate payments.
- Provide regular updates to management regarding the status of collections, identify trends, and make recommendations for improving the collection process.
- Ensure compliance with relevant laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA) in the United States.
- Identify areas for improvement, propose solutions, and implement best practices to optimize the collection function within the organization.
- Identify areas for improvement, propose solutions, and implement best practices to optimize the collection function within the organization.
Healthcare Account Executive
Omega Healthcare Management Services
Pasig, Metro Manila, Philippines
04.2018 - 04.2019
- Responsible for managing the financial aspects of healthcare services.
- Ensures accurate and timely billing, reimbursement, and financial record-keeping within healthcare organizations.
- Prepare and submit insurance claims to healthcare payers, such as insurance companies or government programs.
- Prepare patient invoices or statements based on the services provided. Calculate and apply appropriate charges, deductibles, co-pays, and other financial obligations according to insurance contracts or fee schedules.
- Monitor the status of submitted claims and follow up with insurance companies to resolve any issues or delays in reimbursement. Investigate and appeal claim denials to ensure proper payment.
- Stay updated on healthcare billing regulations, coding guidelines, and reimbursement policies (e.g., HIPAA, CMS). Ensure compliance with relevant rules and regulations to minimize billing errors and financial risks.
- Assist patients in understanding their medical bills, insurance coverage, and financial responsibilities. Answer questions, provide explanations, and offer guidance on payment options or financial assistance programs.
- Interact with healthcare providers, insurance companies, patients, and other stakeholders to resolve billing inquiries, address discrepancies, and provide clarifications. Collaborate with internal teams, such as medical coders, revenue cycle management, and finance, to ensure effective billing processes.
Customer Experience Specialist
ResultsCX
Pasig, Metro Manila, Philippines
09.2015 - 07.2017
- Analyzing customer data, identifying areas of improvement, and driving customer-centric initiatives to enhance the overall customer experience and satisfaction.
- Collect and analyze customer data from various sources, such as surveys, feedback forms, customer support interactions, and social media. Use data analysis tools and techniques to identify trends, patterns, and insights that can improve the customer experience.
- Establish and track key performance indicators (KPIs) related to customer experience, such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rate, and others.
- Create reports and dashboards to communicate customer experience insights to stakeholders and management. Use data visualization techniques to present findings in a clear and actionable manner.
- Collaborate with cross-functional teams, such as product development, marketing, and customer support, to identify and implement process improvements that enhance the customer experience.
Grad School | Nesting Supervisor
ResultsCX
Pasig, Metro Manila, Philippines
09.2013 - 09.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Customer Service Representative
ResultsCX
Pasig, Metro Manila, Philippines
06.2011 - 09.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts and Communication -
Pangasinan State University
Computer Programming NC IV - undefined
Systems Technology Institute - Dagupan
Food and Beverages NC II - undefined
Systems Technology Institute - Alaminos
Skills
Process improvement
Data-driven strategic planning
Data Integrity
Process Analysis
Critical thinking skills
Excellent communication skills
Strong interpersonal skills
Proactive and self-motivated
Exceptional organizational skills
Accuracy and Precision
Cross-functional coordination
Effective Communication
Phonenumber
+639190988591
Onlineplatforms
- Www.linkedin.com/in/khavinmanaois
- Https://www.upwork.com/freelancers/khavinm
- Https://dashboard.freeeup.com/khavin
Timeline
ETL Content Validator
Upwork - Incentify
10.2023 - 9 2024
Property & Leasing Manager
Two River Management
08.2023 - 09.2024
Data Annotator (Video & Image)
MRC Ventures
03.2022 - 12.2022
Tutor Manager
Intervene K12
09.2021 - 07.2023
POS Device Trainer
PayMaya Philippines
04.2021 - 07.2022
Senior Big Data Content Validator
Upwork - Ravenpack
02.2021 - 03.2023
Recovery Analyst
TSI - Transworld Systems Inc
04.2019 - 01.2021
Healthcare Account Executive
Omega Healthcare Management Services
04.2018 - 04.2019
Customer Experience Specialist
ResultsCX
09.2015 - 07.2017
Grad School | Nesting Supervisor
ResultsCX
09.2013 - 09.2015
Customer Service Representative
ResultsCX
06.2011 - 09.2013
Bachelor of Arts and Communication -
Pangasinan State University
Computer Programming NC IV - undefined
Systems Technology Institute - Dagupan
Food and Beverages NC II - undefined
Systems Technology Institute - Alaminos