Klien Ayala
Bunawan,Caraga
Summary
Skilled Sales and Customer Service Representative with proven track record in driving sales growth and enhancing customer satisfaction. Possess strong communication and problem-solving abilities, adept at building lasting relationships and delivering tailored solutions. Focused on achieving targets and improving customer retention, bringing value through proactive engagement and reliable support.
Overview
1
1
year of professional experience
Work History
Sales and Customer Service Representative
VXI Global Solutions
Davao, Philippines
05.2025 - 05.2025
- Achieved a [175%] increase in sales targets over six months by cultivating strong relationships with both new and existing customers, directly contributing to overall to teams score.
- Efficiently resolved over [77.68%] of customer complaints, delivering satisfactory solutions that boosted customer retention rates.
- Utilised deep product knowledge to effectively advise customers on complex technical queries, supporting informed decision-making and accelerating the sales cycle.
- Optimized queue management workflows within CRM software (Salesforce/Zendesk) to maintain a SLA compliance rate, successfully accelerating technical escalation management for complex client issues.
Customer Care Specialist
Teleperformance PH
Davao, Philippines
08.2024 - 05.2025
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
- Assisted with billing concerns, medication inquiries, and prior authorisation requests, explaining benefits and processing payments efficiently.
- Processed and prioritised customer orders and requests to minimise delays.
Education
Bachelor of Science - Electronics Engineering
Agusan Del Sur State University
Bunawan, Agusan del Sur01-2024
Skills
- Sales techniques
- Customer service
- Order processing
- Product knowledge
- Client relationship management
- Customer engagement
- Conflict resolution
- Technical troubleshooting
Languages
English
Advanced
C1
Hobbies and interests
- Strategy board games or Chess: Signals logical reasoning, strategic planning, and patience
- Coding or building PCs: Shows a genuine passion for technology, troubleshooting, and self-directed learning.
Timeline
Sales and Customer Service Representative
VXI Global Solutions
05.2025 - 05.2025
Customer Care Specialist
Teleperformance PH
08.2024 - 05.2025
Bachelor of Science - Electronics Engineering
Agusan Del Sur State University