

Versatile Tier 3 Technical Support with comprehensive expertise across hardware diagnostics, network optimization, and account administration. Specialized in troubleshooting IoT ecosystems—including cameras and smart sensors—and evaluating Wi-Fi bandwidth infrastructure to ensure peak system compatibility. Trusted generalist managing everything from technical onboarding and mobile app configurations to high-level billing and account adjustments.
Customer issue resolution
Ticketing systems
Call handling
Escalation management
Service recovery
Microsoft Office
Workflow coordination
Data entry
Quality assurance
CRM software
Troubleshooting