Kleofas Kyle Mag-asin
L1 Support Ambassador
Talisay City
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
L1 Support Ambassador
Rhipe Philippines Inc
09.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Supported end-user networks in Microsoft environment incorporating Microsoft Server and Workstation practices.
- Deployed Microsoft Teams across enterprise to enhance collaboration.
- Promoted use of Microsoft OneNote and SharePoint for documentation management.
- Helped customers navigate complex Microsoft licensing scenarios.
- Implemented Microsoft Azure Active Directory to mitigate security risks and bolster access management.
- Supports and Troubleshoots Microsoft 365 Products and Services for SME Clients like mailflow issues, teams issues, M365 Application and deployment, MFA, SSO, SharePoint and etc.
- Well-versed in Multiple Admin Centers ( M365 Admin Center, Exchange, Identity, Compliance, Security, Sharepoint, Teams and etc. )
- Well-versed in Powershell, CMD
IT Helpdesk Support & Salesforce Administrator
Morgan & Morgan
- Manages users in the entire lawfirm company
- This includes our offshore people (different departments in OP360) and configuring and Setting up Dashboards that would fit user's needs
- Salesforce Administrator (Litify Platform) - Well-versed in Analyzing and debugging back-end data , workflows, field and relationships, SMS360, Reports including Excel files and functions
- This includes generating reports from Salesforce and preparing it for dataload ( bulk load )
- Maintaining Salesforce functionality, including user management, security, and sharing settings, workflows, reports, and dashboards to ensure the smooth operation of the system and its integrations
- It includes our 3rd party apps DocuSign and Docrio
- Works collaboratively with other developers, architects, and project managers to ensure the timely delivery of high-quality solutions that meet business needs and drive value
- Well-versed in VMWare Virtualization, ServiceNow and Adaxes (Active Directory)
- Migration - Migrating On-Prem users to Exchange Online
- Map Network Folders, Installing Software, Applications depending on client's needs
- Specializes in troubleshooting O365 Applications, Login issues, Hardware and network devices
- This includes all applications inside VMWare environment and also their hardware setup eg
- Printers and scanners
- Proficient in using VMWare Appvolumes, VSphere, Vcenter
- Maintains user's machine and migrating them if needed
- Provisions and sets up cisco phones for client's needs
- Automates call forwarding, teams script
- People Management - was able to do training and audits for co-workers
- Responded to customer emails, calls (both inbound and outbound) and live chat regarding technical malfunctions and issues to fix remotely
- Used remote desktop software, such as DameWare, VMWare and AnyDesk to remotely access customers computers without difficulty
- Provides Excellent quality and integrity to users and the business as well.
Network Operations Associate
Accenture Inc.
05.2022 - 08.2023
- Multi-skilled as Service Desk and Network Engineer
- Well-versed in troubleshooting network related issues: network down, trunk lines, switches and cisco phones
- Set up hardware and software in optimal configurations to meet network performance requirements
- Analysed root causes of reported, escalated and reoccurring network problems
- Drives tickets to resolution and properly escalate them to correct departments.
Billing Associate
Wipro
03.2019 - 09.2019
- Caters billing issues and disputes for clients in UK
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Education
Bachelor Of Science in Information Technology -
University of Cebu Main Campus
01.2017 - 01.2019
Bachelor of Science in Information Technology - undefined
AMA Computer College
01.2015 - 01.2016
Bachelor of Science in Physical Therapy - undefined
Cebu Doctors University
01.2014 - 01.2015
Bachelor of Science in Physical Therapy - undefined
Velez College
01.2012 - 01.2014
Skills
Critical Thinkingundefined
Interests
PC Building
Web and Application Development
Streaming
Music
Travel
Movies
Pets
References
- Mellinia Soco, 09212202265, msoco@officepartners360.com, OfficePartners360
- Carmielle DeGuzman, 09165651987, carmiedg@gmail.com, OfficePartners360
- Charo Dumapig, 09664120263, cdumapig@officepartners360.com, OfficePartners360
- Emary Navarez, 09473583980, emary.navarez@accenture.com, Accenture
Timeline
L1 Support Ambassador
Rhipe Philippines Inc
09.2023 - Current
Network Operations Associate
Accenture Inc.
05.2022 - 08.2023
Billing Associate
Wipro
03.2019 - 09.2019
Bachelor Of Science in Information Technology -
University of Cebu Main Campus
01.2017 - 01.2019
Bachelor of Science in Information Technology - undefined
AMA Computer College
01.2015 - 01.2016
Bachelor of Science in Physical Therapy - undefined
Cebu Doctors University
01.2014 - 01.2015
Bachelor of Science in Physical Therapy - undefined
Velez College
01.2012 - 01.2014
IT Helpdesk Support & Salesforce Administrator
Morgan & Morgan
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