KLEIN FRANCIS E. RAFOLS
San Jose, Province Of Antique,ANT
Summary
Adept at enhancing customer satisfaction and streamlining data processes, I leveraged my expertise in Microsoft Excel and complaint handling to significantly improve service delivery at Transcom Iloilo. My collaborative approach and ability to manage sensitive information confidentially boosted retention rates and ensured data integrity, showcasing a blend of technical proficiency and soft skills.
Professional with strong background in customer service, ready to deliver impactful results. Capable of handling complex customer interactions with empathy and efficiency, adept at problem-solving, and skilled in communication. Valued team player known for adaptability and fostering collaborative environments. Proficient in conflict resolution, CRM systems, and multi-channel support.
Overview
11
11
years of professional experience
Work History
Teacher
St. Anthony's High School
10.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Executive
Transcom Iloilo
08.2015 - 07.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Data Entry Clerk
Call World Inc
03.2014 - 07.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
Bachelor of Science - Information Technology
University of Antique
Sibalom, Province Of Antique, Philippines03-2014
Skills
- Team collaboration
- Microsoft Word
- Customer engagement
- Microsoft Excel
- Complaint handling
Traveling, Surfing and Cooking.
I ekilI
Timeline
Teacher
St. Anthony's High School
10.2023 - Current
Customer Service Executive
Transcom Iloilo
08.2015 - 07.2020
Data Entry Clerk
Call World Inc
03.2014 - 07.2015
Bachelor of Science - Information Technology
University of Antique
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