KLAREZEL P. PALCONIT

• As a Customer Service Professional II at Manulife Business Processing Services, I assisted users with their 401(k) accounts and retirement plans under John Hancock. My responsibilities included supporting enrollment, processing beneficiary changes, sending tax forms, and guiding users through loan applications and other retirement-related transactions. I ensured accurate and timely handling of sensitive financial information while maintaining a high standard of client service.

Designed and delivered engaging English lessons for Senior High School students.

Coordinated overall English academic program, ensuring instructional alignment with school objectives.

• Created customized modules that addressed diverse student needs and learning styles.
• Collaborated with fellow English instructors to enhance curriculum effectiveness.
• Led data collection and analysis on student grades to identify performance gaps.
• Interpreted data insights to inform instructional strategies and improve learning outcomes.
• Communicated regularly with school principal to report on program effectiveness.
• Applied strong communication and remote coordination skills to support high-quality education delivery.

• Processed high-volume inbound calls to fulfill orders and resolve inquiries effectively.
  Provided accurate product and service information, ensuring prompt issue resolution.
  Addressed customer complaints with a focus on achieving satisfaction and retention.