Kit Grant Salvaleon
Davao City, Province of Davao del Sur
Summary
Collaborative leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths include building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Asset Manager
4Brothers (US Direct Client)
03.2023 - Current
- Managed a diverse portfolio of assets valued at over $2 million.
- Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
- Established a proactive maintenance program, extending the useful life of assets while minimizing unplanned repair costs.
- Collaborated with different departments to maintain occupancy and collections goal.
- Collaborated with investment firms and private real estate investors to provide due diligence and underwriting functions for acquisition and management of real estate portfolios.
Operations Manager
VXI Global Solutions LLC
04.2019 - 03.2023
- Oversaw day-to-day operations of the program with over 200 account associates and 12 Team Leaders reporting directly to me.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Owned PSP and CSAT DDA projects resulting in high enrollee pass rate and overall improvement of customer experience.
- Collaborated with other departments in order to support growth and other program KPIs.
- Coached/mentored leaders for performance and succession planning.
- Awarded: Top Operations Manager 2022
- Awarded: Program of the Year
Team Leader
VXI Global Solutions LLC
03.2014 - 04.2019
- Managed a high-performing, diverse team of 15-20 agents, ensuring alignment with organizational goals and promoting a culture of excellence.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Handled complex customer escalations with professionalism, resolving issues swiftly to maintain high levels of customer satisfaction
- Awarded: Top Team Leader for 2017-2018
Technical Support Associate
Sutherland Global Services, VXI Global Solutions
04.2009 - 03.2013
- Handled over 800-1,000 calls per month, addressing both simple and complex issues, while consistently maintaining a high level of KPI performance.
- Maintained a high level of performance, which led to cross-training for a broader scope of support.
- Took on the role as Ambassador to assist new hires.
Education
Bachelor of Science - Psychology
Holy Cross of Davao College
Davao City, Province Of Davao Del Sur, Philippines03-2009
Skills
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Client relationships
Timeline
Asset Manager
4Brothers (US Direct Client)
03.2023 - Current
Operations Manager
VXI Global Solutions LLC
04.2019 - 03.2023
Team Leader
VXI Global Solutions LLC
03.2014 - 04.2019
Technical Support Associate
Sutherland Global Services, VXI Global Solutions
04.2009 - 03.2013
Bachelor of Science - Psychology
Holy Cross of Davao College
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