KIT BRYAN DE GUZMAN
Supervisor / Team Lead
San Carlos City, Province Of Pangasinan
Summary
Results-driven operations professional with 5 years of proven success across diverse business functions. Demonstrated expertise in leading cross-functional teams of 10-20, driving collaboration, alignment, and high performance. Known for a strategic mindset, operational excellence, and a strong commitment to continuous improvement. Passionate about fostering growth through innovative problem-solving, efficient team leadership, and a focus on long-term, sustainable results.
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Team Lead / Supervisor
Accenture, Inc.
01.2026 - Current
- Spearheaded strategic account management operations focused on driving revenue expansion, upsells, and long-term client retention while overseeing complex billing and contract negotiations. Expertly managed high-level customer and case escalations by partnering with cross-functional departments and external organizations to resolve systemic issues and strengthen partner relations.
Quality Auditor
Accenture, Inc.
03.2025 - 12.2025
- Conducted comprehensive quality audits across multiple departments, ensuring compliance with internal standards, client requirements, and industry regulations. Identified operational gaps and process inefficiencies, providing clear, actionable recommendations that improved accuracy and reduced non-conformances.
Process Trainer
Accenture, Inc.
01.2023 - 01.2025
- Brings two years of experience as a process and product trainer across three diverse lines of business, covering customer service, administrative tasks, and both voice and non-voice accounts. Skilled in managing creative and administrative teams of 10-20 members, fostering collaboration and aligning teams with shared goals.
Workforce Management Analyst
Accenture, Inc.
01.2022 - 01.2023
- Optimized real-time adherence for a team of 30–40 agents by ensuring precise state management across various work modes, including breaks, casework, and training. Monitored the "Casework" lifecycle to maintain a 10-minute completion threshold, proactively identifying bottlenecks and coaching agents to improve throughput while facilitating real-time troubleshooting for technical hurdles to minimize unproductive downtime.
Subject Matter Expert
Accenture, Inc.
01.2022 - 01.2023
- Served as a top Subject Matter Expert (SME) for a year, leading team performance through effective coaching, documentation, and communication. Entrusted as the primary point of contact for the team operations and reporting, and eventually becoming the main SME contact for the entire project.
Customer Service Representative
Accenture, Inc.
01.2021 - 01.2022
- A goal-driven professional with a proven track record as a top-performing agent, consistently achieving 100% quality audits and scorecards for an entire year. Demonstrated excellence in meeting key performance metrics, including attendance, training completion, Net Promoter Score (NPS), and the successful proposal of at least two innovation or improvement initiatives.
Education
Bachelor of Science - Electronics and communications Engineering
Universidad De Dagupan
01-2020
Student Intern - Communications and Electronics Services
Philippine National Police
01-2019
Skills
Creative and Design
Process Optimization
Operational Strategy
Customer Service & Support
Process improvement
Coaching and mentoring
Customer focus
Relationship building
Workplace safety
Key performance indicators
Operations management
Performance monitoring
Accomplishments
- Collaborated with team of 8 in the development of the project.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Emerging Leadership Program (Accenture, Inc.)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead / Supervisor
Accenture, Inc.
01.2026 - Current
Quality Auditor
Accenture, Inc.
03.2025 - 12.2025
Emerging Leadership Program (Accenture, Inc.)
08-2024
G.A.B.A.Y (Growth Mindset, Aspiration, Branding, Achiever's Attitude four our Young leader potentials)Program, Accenture, Inc.
11-2023
Process Trainer
Accenture, Inc.
01.2023 - 01.2025
Workforce Management Analyst
Accenture, Inc.
01.2022 - 01.2023
Subject Matter Expert
Accenture, Inc.
01.2022 - 01.2023
Customer Service Representative
Accenture, Inc.
01.2021 - 01.2022
National Certificates: Basic Occupational Safety and Health (BOSH) Training Certificate, Construction Safety and Health (COSH) Training Certificate, Loss Control Management (LCM) Training Certificate
12-2018
IECEP Officer La Union – Pangasinan Chapter (Vice Chairman) – S.Y 2019-2020
06-2018
Student Council (Secretary) – S.Y 2014-2015
06-2014
Bachelor of Science - Electronics and communications Engineering
Universidad De Dagupan
Student Intern - Communications and Electronics Services
Philippine National Police